AV Support Engineer

job summary:
Set up and test AV equipment for conference rooms and corporate event spaces (displays/projectors, microphones, speakers, mixers, cameras, laptops, clickers, and adapters).

Provide on-site and remote "day-of" support for in-room, virtual, and hybrid meetings; assist presenters with audio, video, and screen sharing.

Perform basic troubleshooting for common issues (no audio, feedback, low mic levels, display connection problems, camera framing, network/stream interruptions) and escalate complex problems to the AV support specialists.

Support and guide users on collaboration platforms (e.g., Microsoft Teams, Zoom) including meeting start-up, joining, and content sharing.

Maintain AV inventory (cables, adapters, batteries, microphones) and ensure equipment is charged, labeled, clean, and stored appropriately.

Conduct daily/weekly routine room readiness checks (audio/video validation, peripheral connectivity, controller status), preventative maintenance tasks, and basic configuration updates following documented procedures. and report recurring issues/trends to improve room reliability.

Track incidents, requests, and resolutions in a ticketing system; document steps taken, outcomes, and follow-up actions.

Support live streams and recordings, including camera setup, audio checks, and file handoff per policy.

Follow safety practices for lifting, cable management, and trip-hazard prevention; keep work areas neat and professional.

Deliver excellent customer service, communicate clearly under time pressure, and maintain professionalism with all stakeholders.

Hiring Requirements

High school diploma or GED (or equivalent experience).

1+ year of experience providing customer-facing support (AV, IT help desk, event support, or similar).

Working knowledge of common AV components and signal flow (HDMI/DisplayPort, microphones, speakers, basic mixers, cameras).

Familiarity with conferencing/meeting platforms (e.g., Microsoft Teams, Zoom, Webex) and basic PC/Mac troubleshooting.

 
location: Durham, North Carolina
job type: Contract
work hours: 9am to 5pm
education: Bachelors

responsibilities:

• Set up and test AV equipment for conference rooms and corporate event spaces (displays/projectors, microphones, speakers, mixers, cameras, laptops, clickers, and adapters).
• Provide on-site and remote "day-of" support for in-room, virtual, and hybrid meetings; assist presenters with audio, video, and screen sharing.
• Perform basic troubleshooting for common issues (no audio, feedback, low mic levels, display connection problems, camera framing, network/stream interruptions) and escalate complex problems to the AV support specialists.
• Support and guide users on collaboration platforms (e.g., Microsoft Teams, Zoom) including meeting start-up, joining, and content sharing.
• Maintain AV inventory (cables, adapters, batteries, microphones) and ensure equipment is charged, labeled, clean, and stored appropriately.
• Conduct daily/weekly routine room readiness checks (audio/video validation, peripheral connectivity, controller status), preventative maintenance tasks, and basic configuration updates following documented procedures. and report recurring issues/trends to improve room reliability.
• Track incidents, requests, and resolutions in a ticketing system; document steps taken, outcomes, and follow-up actions.
• Support live streams and recordings, including camera setup, audio checks, and file handoff per policy.
• Follow safety practices for lifting, cable management, and trip-hazard prevention; keep work areas neat and professional.
• Deliver excellent customer service, communicate clearly under time pressure, and maintain professionalism with all stakeholders.

Hiring Requirements

• High school diploma or GED (or equivalent experience).
• 1+ year of experience providing customer-facing support (AV, IT help desk, event support, or similar).
• Working knowledge of common AV components and signal flow (HDMI/DisplayPort, microphones, speakers, basic mixers, cameras).
• Familiarity with conferencing/meeting platforms (e.g., Microsoft Teams, Zoom, Webex) and basic PC/Mac troubleshooting.

qualifications:
6 months+ experience with AV support

skills:
Webex,collaboration platforms,ticketing system,professionalism,reliability,signal flow,AV equipment,batteries,excellent customer service,cables,cable management,IT help desk,Zoom,Microsoft Teams,safety practices,preventative maintenance,communicate clearly,screen sharing,meeting platforms

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on us.fitly.work.




Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.