Night Operations Department Supervisor

Responsibilities Team Leadership – Assign team members to activities, ensuring staff coverage meets customer demands and redeploying when necessary to support needs throughout the department Participate in interviews and provide input into selection decisions for new associates in assigned area Connect with the team daily to understand challenges, elevating issues when necessary Provide open and timely feedback and performance coaching to team members, redirecting problematic behavior and partnering with ASM for formal disciplinary actions Encourage the team to share ideas and best practices for delivering outstanding customer service and accomplishing important support activities Empower others to make decisions while providing guidance when necessary Recognize accomplishments and demonstrate effective behaviors Foster a growth environment, ensuring associates are confident and competent through coaching and regular feedback Identify associate relations concerns and take appropriate action, including elevating concerns to senior management or HR Operational Excellence – Empower and coach team to follow proper processes and achieve operational efficiencies, maintaining department areas that are prepared and conducive to smart customer service and sales Monitor and drive the team toward key operational performance metrics Identify barriers to operational processes or customer experience, communicate them, and implement solutions promptly Respond quickly and effectively to unexpected events (e.g., callouts, unscheduled deliveries) by reprioritizing tasks Monitor use of store power equipment, ensuring safe operation and addressing violations with associates Maintain safety, security, and shrink prevention by securing doors and gates, reporting shoplifting or theft, and maintaining inventory and shrink budget integrity daily Conduct daily safety reviews, note hazards, keep store areas clean and organized, and monitor for theft or security risks Continuous Operational Improvement – Recommend strategies to reduce unproductive time, waste, or product loss; analyze activities and determine ways to reduce impact on the customer Self Leadership – Seek performance feedback, pursue self‑development opportunities, and build collaborative relationships with cross‑functional partners Set an example by adapting quickly to work challenges and organizational change Front‑End Department Supervisor – Oversee and drive efficiencies in front‑end activities (checkouts, returns, overrides, till audits, PUIS Desk, product staging, etc.) Drive excellent customer service by ensuring the front‑end support team greets customers, answers phones, responds to inquiries, and proactively addresses concerns Ensure appropriate headcount in each check‑out and administrative area Research shortages or overages, deposit cash, and handle register pulls and loans Monitor Customer Service desk activity and provide support when needed Perform payroll closeout processes Back‑End and Night Operations Department Supervisor – Oversee and drive efficiencies in back‑end activities (receiving, stocking, assembling, freight flow, delivery staging, etc.) Ensure back‑end operations do not impact customer experience; keep floor clear and items stocked Drive completion of activities that ensure efficient disbursement of product from receiving to sales (receiving, unloading, stocking) Ensure products are stocked and fronted according to planograms, moving top stock down when necessary Drive delivery process completion (pick and stage product for delivery) Manage overnight shift responsibilities, often the only key carrying manager in the building Manager‑on‑Duty (MOD) – Provide full leadership over the store, driving engagement, customer service, staffing, and operational efficiency Walk the store, observe customer/associate interaction, and provide in‑the‑moment coaching Ensure associates are equipped to deliver quality sales and service Staff Specialty and Pro areas for customer traffic and drive sales Shift associates to high‑traffic areas as needed Manage associate response to call buttons Validate that aisles remain clean, safe, and free of clutter Hand off shift observations in person to the next MOD Facilitate non‑MOD activities (customer complaints, approvals, store opening/closing) to appropriate leaders Perform other duties as assigned Required Qualifications High school diploma or GED, or equivalent years of experience 5 years of experience in a retail environment (or 5 years if education requirement is not met) Experience providing direction or supervision to teams (with or without direct report responsibility) Experience supporting or participating in training, mentoring, and developing associates Experience working cross‑functionally Experience using Microsoft Office Suite Ability to obtain sales‑related licensure or registration as required by law Preferred Qualifications Experience supporting front‑end or back‑end operations in retail Experience in a customer service role Experience in a leadership role with direct report responsibility Experience in the home improvement retail sector Experience in a fast‑paced, dynamic retail environment Experience in a key‑carrying role with manager‑on‑duty responsibilities Experience using store computer systems (e.g., Project Tool, Genesis, Sterling, M2O, Thin Client) About Lowe’s Lowe's Companies, Inc. is a Fortune 100 home improvement company serving approximately 16 million customer transactions a week with more than $86 billion in sales for fiscal year 2025. The company employs about 300,000 associates across 1,700 stores, 530 branches, and 130 distribution centers. Based in Mooresville, N.C., Lowe's supports communities through programs that provide safe housing, improve community spaces, develop skilled trade experts, and deliver disaster relief. Lowe’s is an equal‑opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or other protected categories under federal, state, or local law. Starting rate of pay may vary based on factors including, but not limited to, position, location, education, training, and/or experience. For information regarding benefit programs and eligibility, visit #J-18808-Ljbffr Lowe's Companies, Inc.