Customer Service Representative

Customer Service Representative Department: Customer Service Employment Type: Full Time Location: Houston, TX Description Reliable Automatic Sprinkler Co. is seeking a Customer Service Representative (CSR) . The Customer Service Representative is the primary point of contact for our internal and external customers, addressing inquiries, resolving issues, and providing outstanding support. The CSR plays a crucial role in ensuring customer satisfaction and maintaining Reliable Automatic Sprinkler Co.’s reputation for excellence. How You Will Help Responsible for communicating with customers via phone, email, fax, etc. Provides timely and accurate information to incoming customer service orders, status, and product knowledge requests. Processes customer orders, changes, and returns. Resolves customer complaints by investigating problems, developing solutions, and making recommendations. Works closely with the Operations Supervisor as directed. Reviews and maintains customer database to track account information, statuses, orders, and lead times. Provides timely feedback regarding service failures or customer concerns. Works closely with Sales Representatives on quotes, status of orders, etc. Promotes a safe workplace by performing all tasks in a safe and thoughtful manner in compliance with all rules, procedures, instructions, devices, equipment and use of appropriate personal protective equipment. Maintain vigilance for any hazardous conditions or practices in the workplace and immediately report any unsafe conditions or practice to your supervisor. Performs other duties as directed. What You Will Bring Strong communication and interpersonal skills. Outstanding customer service skills. Excellent time management ability. Ability to handle adversity and conflict with successful outcomes. Outstanding attention to detail and accuracy. Possesses strong commitment to team environment while working well with others. Works systematically and logically to resolve problems. Understanding of common business practices relating to pricing, terms, shipment, taxes and payment for products and services. Knowledge of technical details of the company product. Proficient in computer data entry. Proficient in Microsoft Office and Dynamics 365. Qualifications Associates' Degree in Business and/or Related Field. 2+ years of Customer Service experience in the manufacturing or construction industry. What We Offer Medical, Dental, Vision and FSA are available 30 days following your start date. 401(k) with company match is available after 90 days of employment. Company‑provided Life Insurance is provided after 90 days of employment. 3 PTO days after 60 days of employment (hourly and non‑exempt positions only). 2 weeks of vacation after 6 months of employment. 10 paid holidays – including your birthday. Paid weekly. #J-18808-Ljbffr Reliable Automatic Sprinkler Co., Inc