Operations Coordinator

Operations CoordinatorJoin a fast-growing premium pet care company where operations, logistics, and customer experience converge. The Operations Coordinator will support the U.S. Operations, Customer Service, Supply Chain, and Sales teams, helping ensure orders move accurately and efficiently from initial coordination through final delivery. This role is ideal for someone who thrives in a fast-moving environment, knows how to stay ahead of dozens of moving pieces, and can use data to identify problems before they become bigger issues. The right candidate will bring hands-on logistics or warehousing experience, strong Excel skills, and the communication skills to work effectively across internal teams, customers, 3PL partners, and carriers.ResponsibilitiesTrack customer deliveries and proactively communicate delays, shipment updates, and potential service issues to Customer Service and SalesCoordinate transportation and warehousing activities with 3PL and freight partners, primarily supporting LTL shipmentsSupport the full order-to-cash process, including order coordination, pick/pack/ship activity, delivery confirmation, revenue tracking and deductionsTrack shortages, overages, and damages, support root cause analysis, and work with Operations and 3PL partners to resolve recurring issuesAnalyze operational data and month-over-month trends using Excel, including VLOOKUPs and pivot tables, to identify issues and support decision-makingFile and track freight loss claims, coordinate shipments outside the primary 3PL network, and monitor shipments through completionPartner cross-functionally with Sales, Customer Service and Operations to coordinate special orders, shippers, end caps and other customer-specific initiativesRequirements2+ years of logistics or warehousing experience with direct exposure to logistics operationsStrong Excel proficiency, including hands-on experience with VLOOKUPs, pivot tables and spreadsheet-based data analysisExperience with inventory control, shipment tracking, and LTL freightStrong organizational skills with the ability to manage multiple shipments, priorities and follow-ups simultaneouslyExcellent written and verbal communication skills with the ability to translate operational data into clear, actionable informationStrong computer skills and the ability to quickly learn ERP systems, warehouse portals, and third-party platformsCPG experience and familiarity with the order-to-cash cycle strongly preferredBenefitsCompetitive salary of $60,000–$65,000 DOECompany-paid healthcare optionApproximately 20 vacation days plus 12 paid holidaysHybrid work schedule with four days in the Phoenix office and Fridays from home following initial onsite trainingOpportunity to expand your exposure across logistics, supply chain, customer service, inventory and broader operationsIf you're organized, analytical, and energized by solving real-time logistics challenges, apply today and bring your operations expertise to a collaborative team where your work will have an immediate impact.