Service Operations Assistant

Job Description

Position Overview
The Service Operations Assistant supports front-end store operations by ensuring efficient customer service, maintaining front-end standards, and assisting with supervision of service employees. This role partners closely with the Service Operations Manager to deliver a positive shopping experience while driving operational excellence, safety, and compliance.
Key Responsibilities
Customer Service & Experience

• Provide exceptional customer service by assisting customers with inquiries, issues, and transactions
• Promote a friendly, fast, and accurate checkout experience
• Resolve customer concerns professionally and escalate when necessary
• Support store initiatives that enhance customer satisfaction and loyalty

Front-End Operations

• Assist in overseeing daily front-end activities including checkstands, self-checkout, and service desk
• Monitor and ensure proper cash handling, register procedures, and transaction accuracy
• Help manage lines, call for backup, and ensure proper staffing coverage during peak times
• Ensure adherence to company policies, procedures, and operational standards

Team Support & Leadership

• Support hiring, onboarding, and training of front-end employees
• Provide daily direction and coaching to cashiers, courtesy clerks, and service staff
• Reinforce productivity standards and monitor performance
• Promote a positive, team-oriented work environment

Merchandising & Store Standards

• Ensure front-end and service areas are clean, organized, and fully stocked
• Oversee impulse merchandising, displays, and promotional execution at checkout
• Maintain safety standards and ensure all compliance procedures are followed

Administrative & Compliance

• Assist with scheduling, timekeeping, and labor management for front-end associates
• Support cash office functions as needed (pickups, loans, audits)
• Ensure compliance with company policies, safety regulations, and loss prevention standards

Qualifications

• Previous retail or customer service experience preferred
• Strong leadership, organization, and communication skills
• Ability to multitask in a fast-paced environment
• Basic computer and cash handling skills
• Flexible schedule including evenings, weekends, and holidays

Key Competencies

• Customer Focus
• Leadership & Team Development
• Operational Execution
• Communication Skills
• Problem Solving
• Time Management

Work Environment

• Fast-paced retail setting
• Frequent standing, walking, bending, and lifting
• Interaction with customers, employees, and management daily

About Us

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!


Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street.


Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success.


Bring your flavor


Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

Disclaimer


The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.


Albertsons is an Equal Opportunity Employer


This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.


We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at View phone number on click.appcast.io(option #4).

About the Team

Pay Transparency:

Starting rates will be no less than the local minimum wage and may vary based on things like location, experience, qualifications, and the terms of any applicable collective bargaining agreement. Candidates with unique qualifications may be considered for compensation above this range. Dependent on length of service, hours worked, any applicable collective bargaining agreement and/or Company policy, benefits may include medical, dental, vision, disability and life insurance, sick pay*, PTO/Vacation pay*, paid holidays*, bereavement pay and retirement benefits (pension and/or 401(k) eligibility). Associates in this position may be eligible for a quarterly bonus, subject to Company bonus plans. Applications are accepted on an on-going basis.

*For roles in Washington State: Sick pay and PTO/Vacation pay are accrued based on hours worked and paid holidays are issued at 7-9 days annually.