Residential Relationship Specialist III

Summary:

This position is responsible for providing diversified and proactive support to the process of originating residential mortgage loans. The Residential Relationship Specialist III (RRS III) will assist the Mortgage Experts, Regional Leader(s), and/or the Residential Lending Officer with customer and administrative support. The RRS III will proactively provide direct sales support and coordinate internal and external communications. The RRS III actively leads within the loan workflow process. The RRS III assumes full ownership and responsibility for all administrative and support processing for loans from application to closing. The RRS III acts as the liaison between the Mortgage Expert and customers, acting as the point of contact for established customers. The RRS III additionally acts as an integral teammate between mortgage lending, credit services, and loan operations departments to enhance communications, provide support in documentation gathering, and answer applicable questions. The RRS III will utilize CRM documentation and tracking for regional and/or segment-wide sales and prospect activities. This role may coordinate, schedule, or take minutes for committee or other internal meetings.

Essential Functions:

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Understand all relevant bank lending policies, procedures, and regulations and perform duties in such a way as to maintain compliance with stated standards and/or acts.
• Set up, manage, and provide ongoing maintenance to electronic customer files.
• Monitor application pipeline for compliance with applicable regulations, including Reg B, TIL, ECOA, HMDA, and Fair Lending.
• Prepare and ensure accuracy of truth and lending disclosures to borrowers as required by applicable residential mortgage lending regulations.
• Actively collaborate with Mortgage Experts, Credit Operations, and Residential Mortgage Underwriters to transition loans from application to closure.
• Proactively participate throughout the loan workflow process by entering new loan requests in the loan origination system, submitting new loan requests for analysis, conducting research on borrower, guarantor, and collateral, providing applicable disclosures, and completing due diligence based on the loan structure and collateral.
• Act as a subject matter expert and provide both training and support as applicable.
• Prepare the loan for credit action, set up client credit files, and submit the credit for underwriting. Maintain client credit files throughout the process.
• Manage the loan closing process, with guidance from the Mortgage Expert, ensuring that all conditions of loan approval are satisfied and documented prior to closing and funding of the loan. Assumes ownership of preparing the commitment documentation, working with the CRM on presenting the offer, clearing conditions to close, and coordinating the loan documentation package.
• Initiate and maintain communication with appropriate stakeholders in the loan closing process, including attorneys, accountants, closing agents, insurance agents, realtors, and borrowers.
• Schedule loan closings and coordinate with pre-closing.
• Order and review loan documents for accuracy and completeness to ensure all documents are properly executed by the Mortgage Expert. Disburse loan proceeds (if applicable), and close out workflow.
• Complete the process for adverse/withdrawn loans.
• Oversee portfolio maintenance and servicing.
• Assist in pending loan issues with other departments.
• Assist customers with questions, payments, advances, and loan inquiries.
• May assist with the distribution of web applications and leads to Mortgage Experts.
• May assist with monitoring of prospect pipeline for disclosures due, aging applications, and general eConsent compliance.
• Prepare documents in Word and Excel as requested.
• Support the achievement of residential lending department KPIs for loan volume and quality of processing:
  • Delivery of application disclosures within three business days of application date;
  • Accurate completion of submission to credit (monitored by errors and completeness of application); and
  • Error rate on loans closed.
• Perform other duties needed to help drive to our Vision, fulfill our Mission, and abide by our Organization's Values.

Required Education and Experience:

• 4-6 years of relevant experience.
• High School Degree or GED Required.
• Associate's degree and/or graduate of a professional secretary or administrative assistant school preferred.
• Experience within a residential mortgage lending environment.
• Advanced understanding of MS Office (PowerPoint, Word, and Excel).
• Sound judgment and problem-solving abilities.
• Exceptional telephone etiquette.
• Ability to effectively prioritize and handle several demanding tasks simultaneously.
• Must be able to maintain confidentiality and possess excellent communication skills.
• Familiar with various filing systems - document imaging.

Competencies:

• ENB Operational and Functional Competencies

Supervisory Requirements:

There are no Supervisory responsibilities for this position.

Hourly Rate: $26.96/hr. - $35.65/hr.

Pay Transparency:

Salaries may vary based on geographic location, market data, and individual skills, experience, and education. This role is incentive-eligible, with payment based on company, business, and/or individual performance.

Benefits:

Additionally, as part of our Total Rewards program, Ephrata National Bank offers a comprehensive benefits package to eligible employees. This includes medical plans with prescription drug coverage; health savings account and/or flexible spending account; dependent care flexible spending account; dental and vision insurance; life insurance; 401(k) program with employer match and Employee Stock Purchase Plan; paid time off programs including holiday pay, jury duty, and bereavement; disability insurance coverage and maternity and parental leave; educational assistance and a robust wellness program with financial incentives.

To learn more about your potential eligibility for these programs, please visit About | Careers | Benefits | Ephrata National Bank.

Work Environment:

This job operates in a professional work environment. This role routinely involves standard office equipment, including computers, monitors, mouse, keyboards, phones, printers, scanners, photocopiers, filing cabinets, calculators, and fax machines. Due to the physical location of this position, ringing phones and people conversing can make it difficult to hear at times, which can be easily distracting.

Physical Demands:

Ephrata National Bank promotes an equal opportunity workplace, which includes reasonable accommodations for otherwise qualified disabled applicants and employees. The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision required by the job includes close, distance, and focus vision. While this position is primarily sedentary, the employee is frequently required to stand, walk, use hands to finger, handle, or feel objects or controls, reach with hands and arms, bend, balance, stoop, kneel, and crouch. The employee must be able to lift and/or move up to 25 pounds, including standard computer and copy paper boxes, and open and close filing cabinets and drawers.

Position Type and Expected Hours of Work:

This is a full-time position. Flexibility in schedule is required, particularly when meeting deadlines, and is crucial, including possible periods of overtime.

Travel:

This position may require travel.

EEO Statement:

Ephrata National Bank supports a diverse workforce and is an Equal Opportunity Employer. It is the policy of Ephrata National Bank to provide equal employment opportunities without regard to race, ethnicity, color, religion, sex, national origin, age, disability, marital status, covered veteran status, sexual orientation, gender identity, genetic information, or any other protected characteristic applicable under law. The bank complies with all relevant federal, state, and local laws and regulations regarding nondiscrimination.

This job description reflects management's assignment of essential functions and position responsibilities. Nothing in this job description restricts management's rights to assign or reassign duties and responsibilities to this job at any time. The employee is expected to adhere to all of Ephrata National Bank's procedures and to act as a role model in the adherence to bank policies.