Front Desk Clerk

JOB SUMMARY

Under the direct supervision of the Patient Services Manager serves as Pod/Clinic Front Desk and performs all related clerical functions according to current practices, routine and established procedures.

JOB RESPONSIBILITIES

CUSTOMER SERVICE SKILLS

Greets patients in a friendly, professional manner. Liaison between patients and staff. Remains calm under pressure and handles difficult situations tactfully. Maintains a sense of humor. Respects patient confidentiality. Ultimately provides Excellent Customer Service to all patients and staff.

FRONT DESK SKILLS

Inputs all information provided by the patient into PCIS. Completely and accurately enters the information. Instructs the patients in completing HIPAA and other necessary paperwork required by the pod/clinic and in the use of the I-pad. Scans paperwork into system(s). Verifies that the patient’s paperwork has been filled out completely and the patient has read and signed all documentation. Scans patient information in a timely manner and in accordance with established procedures. Ability to make follow-up appointments, move patients as needed from one day to another. Also, ability to add appointments for walk-in patients. Is responsible for completing tasks within the EMR. Takes pictures of the patient and imports them into UroChart. Adds the patient’s preferred pharmacy information into UroChart. Verifies insurance eligibility for all Medicaid patient and scans documentation into PCIS Calls patients to confirm appointment that system was unable to reach.

CASHIER SKILLS

Collects payments and co-pays from patients for visit and Rx. Accurately balances receipts and money daily. Totals and transmits daily credit card payments in accordance with the guidelines.

WORKING RELATIONSHIPS

Demonstrates timely completion of duties. Assists co-workers in completion of duties when time allows. Shares information or concerns effectively with co-workers. Offers ideas and solutions to problems and assists in implementation of solutions. Constantly looking for ways to improve USO.

SELF MANAGEMENT

Is a self-starter, motivated to complete additional duties when time allows and demonstrates a positive attitude. Demonstrates the ability to establish and maintain a cooperative relationship with co-workers. Responds cooperatively to supervision. Strives to improve employee relations and morale. Detail oriented and accurate in work. Maintains an orderly work area in a professional manner. Knows how to handle and evaluate problems, when to ask for assistance.

POLICIES AND PROCEDURES

Dress code Parking in the appropriate area for the facility HIPAA/Compliance training Phone calls-limits personal calls and cell phone use Observes proper working hours Dependable-Requests time off within guidelines Adheres to the attendance policy.

REQUIREMENTS

EDUCATION: High School Diploma. PREVIOUS EXPERIENCE: 6 months - 1 year work experience involving public contact or equivalent background. Prefer computer and insurance experience. JUDGMENT, PLANNING, INITIATIVE REQUIRED: Must use good judgment and discretion in greeting and screening patients and in obtaining personal information required for patient’s medical record. SKILLS/JOB KNOWLEDGE: Tact - Diplomacy - Aptitude for thoroughness, accuracy and detail - Basic typing skill (45 wpm) - Pleasant voice and works well under pressure. Must possess the ability to work as a team in order to complete the daily task assigned. Initiative during idle times to keep busy. CONTACT WITH OTHERS: Co-workers - Physicians - Patients - Patients’ Families - Clinic Personnel.

PHYSICAL REQUIREMENTS

Prolonged sitting Repetitive motion of hands and/or wrist. Lift more than 25 pounds: Occasionally #J-18808-Ljbffr Urologic Specialists of Oklahoma Inc