Process Improvement Consultant (Workforce Analytics)

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers and fostering an inclusive workplace culture where all employees feel respected, valued, and have opportunities to contribute to the company’s success. As a Process Improvement Consultant within PNC's Retail Banking Operations organization, you will be based in Pittsburgh, PA; Cleveland, OH; Brecksville, OH; or Miamisburg, OH, with other locations within the PNC footprint considered. Retail Bank Operations (RBO) drives critical functions for many lines of business across PNC, including investigating suspected check fraud, printing and mailing critical bank documents, and identifying and developing process improvement opportunities. The RBO Workforce Management Team supports Retail Bank Operations through high‑frequency performance reporting that aligns workload demand with available resources, with a strong focus on quality business outcomes. This function serves as the enterprise benchmark for operational resource, demand, and personnel expense management. Key Responsibilities Support RBO workforce strategy, routines, and operations with an emphasis on internal efficiency and continuous improvement. Actively monitor workforce trends, performance indicators, and progress toward goals to enhance visibility and transparency for leadership. Coordinate with Line of Business, Finance, and HR Business Partners on Workforce Planning, Optimization, and Performance Monitoring, including: Benefit Analysis and Realization. Key Strategic Initiative Support. Personnel Budget Planning & Evaluation for all proposed requisitions. Performance Monitoring & regular staff assessments. Key Skills and Experience Strong written and verbal communication skills with the ability to translate analytics into business insights. Ability to translate complex data and analysis into practical and consumable concepts and recommendations for Business Partners. Ability to structure ambiguous information and create clear, actionable output. Ability to assess behavioral analytics/data – identify and correlate business process data with human behavior. Strong data analysis skills with proficiency in Excel (Pivot tables, advanced functions). Ability to connect with a variety of stakeholders, assess operational processes, and identify opportunities for workforce optimization. Excellent data‑gathering, documentation, and problem‑solving skills. Strong attention to detail and an active monitoring mindset. Background in operations, business analysis, workforce analytics, or operations research preferred. Familiarity with Power Platform or PowerApps (preferred but not required). Preferred Skills Change Management Corporate Governance Data Analytics Process Efficiencies Process Improvements Risk Assessments Competencies Analytical Thinking Consulting Effective Communications Flexibility and Adaptability Influencing Organizational Change Management Organizational Savvy and Politics Problem Solving Project Management Work Experience Roles at this level typically require a university/college degree with 3+ years of relevant/direct industry experience. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered. Education Bachelor’s degree preferred. Certifications No required certifications. Licenses No required licenses. Pay Transparency Base Salary: $68,000.00 – $119,600.00. Salaries may vary based on geographic location, market data, and on individual skills, experience, and education. This role is incentive eligible with payment based upon company, business, and/or individual performance. Application Window Generally, this opening is expected to be posted for two business days from 05/22/2026, although it may be longer at the discretion of business. Benefits Medical and prescription drug coverage (with a Health Savings Account feature) Dental and vision options Employee and spouse/child life insurance Short‑term and long‑term disability protection 401(k) with PNC match, pension and stock purchase plans Dependent care reimbursement account Back‑up child/elder care Adoption, surrogacy, and doula reimbursement Educational assistance, including select programs fully paid Robust wellness program with financial incentives Maternity and/or parental leave Up to 11 paid holidays each year 9 occasional absence days each year Between 15 to 25 vacation days each year, depending on career level and years of service Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at View email address on click.appcast.io. Include “accommodation request” in the subject line and your name, job ID, and preferred method of contact in the body. Alternatively, call View phone number on click.appcast.io and say “Workday” for accommodation assistance. All information will be kept confidential and used only to provide reasonable accommodations. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or FINRA, which prohibit hiring individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to understand how PNC may use or disclose your personal information in our hiring practices. #J-18808-Ljbffr PNC Financial Services Group, Inc.