Helpdesk Technician - Mid-Level / AV Specialist

Helpdesk Technician Mid-Level / AV Specialist Location: Quantico, VA

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provide Tier 2 Help Desk support, including advanced troubleshooting of configuration issues, software installations, and hardware repair (inhouse or depot/warranty coordination). Manage and support MSTP VTC scheduling, ensuring reliable bridge connectivity and resolving AV‑related technical issues. Support multisite collaborative events involving integrated voice, video, and realtime services; ensure AV readiness for exercises and planning events. Coordinate contractor support and maintenance activities for MSTP audiovisual systems. Maintain and update asset management data, ensuring hardware/software tracking accuracy in accordance with USMC IT Asset Management Guide. Assist in planning and executing desktop client upgrades (Windows or future releases), troubleshooting deployment issues as they arise. Create or update SOPs/desktop procedures for recurring technical tasks. Coordinate issue resolution related to asset tracking, technical refresh, and lifecycle sustainment of MSTP IT systems. Support SAAR processing for access requests across MCEN, coalition, and joint networks.

EDUCATION

Information Assurance Technical (IAT) Level II: Baseline Certification ‐ IAW DoD 8140.01 required (CCNA Security, CySA+, GICSP, GSEC, Security+ CE, SSCP); a minimum of one valid Computing Environment (CE)/Operating System (OS) Certificate (i.e. MS Windows Server 2012 R2 Cert, MS Windows 10 cert, a VMware 6.0 Cert); and at least 3 years in IA technology or a related area. Must possess and maintain training and certifications sufficient to be granted privileged access to Marine Corps information technology (IT) and information systems (IS).

EXPERIENCE

Minimum five years of operational military or DoD IT experience supporting A/V systems, VTC operations, or collaboration environments. Minimum three years of hands‑on experience administering Cisco Call Manager, VTC endpoints, or unified communications systems at the enterprise level. Minimum two years providing Tier 2 Help Desk support, including configuration troubleshooting, software installs, and hardware diagnostics. Minimum two years of experience supporting secure mobility solutions, including Purebred certificate management and BlackBerry UEM administration.

CORE SKILLS / COMPETENCIES

Proficient in MS Word, Outlook, Excel, PowerPoint, Visio, Project, and SharePoint. Strong communication and presentation skills. Able to read, write, and communicate effectively in English. Able to design and write clear communications and present training programs. Excellent organizational, planning, problem‑solving, prioritization, interpersonal skills, and able to instinctively adapt, plan, inform and influence.

WORKING CONDITIONS

Required to sit for extended periods of time and maintain focus. Daily travel in local area during work day (including use of personal vehicle). Be able to work an unstable schedule, to include holidays and weekends.

SPECIAL POSITION NOTATIONS

CONUS and OCONUS travel may be required for up to three weeks at a time (or longer). Qualification as an authorized company driver is required. All authorized company drivers must have a valid driver's license, current automobile insurance, and a driving record that is acceptable to the company's auto insurance provider.

SECURITY CLEARANCE

A Secret security clearance is required for this position. This position also requires a completed Personnel Security Investigation that will qualify the incumbent to be eligible for access to at least the TS‑SCI level, and the individual must be read‑in for NATO level access. #J-18808-Ljbffr Corps Solutions