Project Implementation Lead

Role Description

The Project Implementation Lead is an expert-level practitioner who drives the successful delivery of large-scale and strategically significant Versaterm implementation projects. Working with a high degree of autonomy, this role provides project leadership across complex, multi-client or multi-phase engagements, applies state-of-the-art knowledge of public safety technology and implementation practices, and contributes meaningfully to Versaterm’s delivery strategy. The role may provide informal leadership within the implementation group.

• Lead and oversee the delivery of complex, large-scale, or high-priority Versaterm implementation projects end to end.
• Define implementation approaches, delivery frameworks, and client engagement strategies for advanced or non-standard deployments.
• Serve as the senior client relationship owner for flagship implementations, building executive-level partnerships and navigating complex stakeholder environments.
• Provide expert-level guidance on public safety software configuration, workflow design, and system integration.
• Identify and resolve the most complex implementation challenges, drawing on advanced technical and functional expertise.
• Drive the development of implementation standards, tools, and methodologies that elevate team-wide delivery quality.
• Mentor and coach senior and intermediate implementation staff, sharing knowledge and elevating team capabilities.
• Partner with Sales, Product, and executive leadership on strategic pre-sales pursuits, solution design, and organizational planning.
• Contribute to cross-functional strategy discussions and represent implementation expertise in organizational forums.
• Perform other related duties as assigned to support team objectives and overall organizational priorities.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Business, or a related field; advanced degree is an asset.
• 8-10+ years of experience in software implementation, including leadership of advanced, enterprise-scale, or multi-phase projects.
• Experience with Police Records Management Systems (RMS), especially with Versaterm RMS is strongly preferred.
• Expert-level knowledge of the full implementation lifecycle, system configuration, and public safety or government technology environments.
• Proven ability to operate autonomously in ambiguous, high-stakes delivery environments and influence outcomes across functions.
• Exceptional communication, executive stakeholder management, and relationship-building skills.
• Track record of driving process improvement, methodology innovation, or delivery excellence initiatives.
• Ability to travel to client sites as required by project needs.

Requirements

• Compliance with the FBI's Criminal Justice Information Services (CJIS) Security Policy.
• Successful completion of a comprehensive, fingerprint-based background check.
• Obtaining and maintaining all required security clearances is a condition of employment.

Benefits

• Competitive and equitable compensation aligned with the value each role contributes to the organization.
• Starting salary dependent on skills, experience, education, training, internal equity, market data, and business needs.
• Comprehensive benefits offering.
• Potential eligibility for variable compensation such as incentive plans or discretionary performance bonuses.