Talent & Performance Manager

OverviewWe are seeking a Talent & Performance Manager to drive the development, engagement, and effectiveness of our workforce. This role is responsible for designing and managing performance frameworks, talent development programs, and succession planning strategies that align with business goals. You will partner closely with leadership to ensure we are attracting, developing, and retaining high-performing associates.Key ResponsibilitiesPerformance ManagementDesign, implement, and continuously improve performance review processesPartner with managers to set clear goals, KPIs, and performance expectationsCoach leaders on delivering effective feedback and managing underperformanceAnalyze performance data to identify trends and recommend improvementsTalent DevelopmentBuild and manage learning and development programs (leadership training, career advancement/growth pathways, etc.)Identify skill gaps and create targeted development initiativesSupport individual development plans (IDPs) across teamsTalent Strategy and Succession PlanningDevelop succession planning frameworks for key rolesIdentify high-potential associates and create growth pathwaysPartner with HR and leadership on workforce planning/org designAssociate Engagement & Retention Design initiatives to improve engagement, satisfaction, and retentionAnalyze associate feedback (AOS, exit interviews) and act on insightsSupport a culture of continuous feedback and growthData & ReportingTrack and report on talent metrics (performance ratings, retention, promotion rates, etc.)Use data to inform leadership decisions and improve talent outcomesCriteria5+ years in HR, talent management, performance management, or related fieldStrong understanding of performance management frameworks and talent development strategiesExperience working with senior leaders and influencing decision-makingExcellent communication and coaching skillsAnalytical mindset with experience using HR data and toolsBachelor’s degree in HR, Business, Psychology, or related field (Master’s preferred but not required)Experience with HRIS or performance management platforms (prefer Oracle)Experience in organizational development or leadership coaching preferredChange management experienceWhat Success Looks LikeClear, consistent performance standards across the organizationIncreased associate engagement and retentionStrong leadership pipeline and internal mobilityManagers who confidently coach and develop their teamsRole Success Criteria1.Performance Management Effectiveness Performance review process is consistent, on-time, and adopted across teamsManagers demonstrate clear goal-setting and regular feedback habitsMeasurable improvement in manager capability2. Talent Development Impact Participation and completion rates in development programsEvidence that development programs lead to skill growth or role readinessIncreased cross functional mobility through promotions and lateral moves3. Succession & Pipeline StrengthIdentified successors for critical rolesBench strength measured by ready-now and ready-soon talentReduction in time-to-fill for leadership rolesIncreased internal fill rate4. Associate Engagement & RetentionImprovement in metrics (AOS scores, exit interviews, etc) related to career development, manager effectiveness, and performance feedbackReduction in regrettable attrition among high performers and high-potential talentIncreased retention of critical talent and key rolesDevelopment and execution of action plans based on AOS and listening sessions results5. Data-Driven Decision MakingRegular reporting on talent metrics that leaders actively useAbility to translate data into specific actionsDemonstrated impact of initiatives through before-and-after metrics6. Leadership & Stakeholder InfluenceManagers and executives trust and seek out guidanceEvidence of behavior change in leadersAbility to challenge constructively and influence outcomesOur Culture & ValuesWe believe that taking care of our people is vital to our success and we strive to offer equitable and transparent practices for all. We prioritize connection, growth, and wellbeing.People FirstPutting People First means investing in overall well-being and opportunities to grow and advance within the organization. Depending on the position and location, here are a few highlights of what benefits may be available:BenefitsA generous discount on all WSI brandsA 401(k) plan and other investment opportunitiesPaid vacations, holidays, and time off to volunteerHealth benefits, dental and vision insurance, including same-sex domestic partner benefitsTax-free commuter benefitsA wellness program that supports your physical, financial and emotional healthContinued LearningIn-person and online learning opportunities through WSI UniversityCross-brand and cross-function career opportunitiesResources for self-developmentAdvisor (Mentor) programCareer development workshops, learning programs, and speaker seriesWSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration).This role is not eligible for relocation assistance.Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.The expected starting pay range for this position is $110,000-$125,000. Applicable pay ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. In addition to competitive pay, compensation may include a variety of other components like benefits, paid time off, merit, and bonus opportunities.#LI-JC1Our Company Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, Rejuvenation, West Elm, Mark & Graham, Outward, and GreenRow. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.Full timePosting Date: 2026-06-10