Watch Specialist
Time+Tide Watches
Position Description: Time+Tide Studio Watch Specialist
Position Details
- Location: Soho, New York
- Industry: Retail (Luxury Watches)
- Contract Type: Full Time
Position Summary
Reporting to the Time+Tide Studio Manager, the Time+Tide Studio Watch Specialist is responsible for ensuring the Time+Tide Studio offers a best in class customer experience across retail, events and customer service.
Retail Experience and Sales
- Maintain excellent product knowledge of all retail partner brands, ensuring they are presented in a premium and professional manner at all times.
- Account for stock security, ensuring stock takes are carried out efficiently following guidelines and that investigations are elevated and carried out to guarantee the results are accurate and under target.
- Ensure excellent customer service is provided and customer complaints are resolved efficiently and effectively.
- Contribute positively to the Time+Tide Studio team achieving monthly and annual sales targets.
- Build and maintain customer relationships to grow our US and New York watch community and create VIP customers.
- Ensure high standards of visual merchandising are maintained at all times including updating of in Studio screens.
- Assist with the fulfillment and dispatch of online orders.
Studio Events
- Support the Time+Tide Studio Manager to ensure Studio events are presented and executed to a high standard.
Customer Service
- Provide the highest level of customer service in store and ensure that the customer experience is always outstanding and worthy of maximizing 5-Star Google Reviews.
- Be a reliable point of contact for customer service support for Time+Tide Studio sales.
- Timely resolution of customer service issues.
- Liaise with local watch technicians to raise repair jobs and ensure customers receive appropriate communication and updates on job status.
Key Performance Indicators
- Contribution to achieving positive customer feedback and 5-Star reviews on Google.
- Contribution to achieving sales targets.
- Contribution to stock management metrics including stock take results.
- Mystery shopper results.
Key Interactions
- Time+Tide Studio Manager (New York)
- Time+Tide Assistant Studio Manager (New York)
- Time+Tide Studio Watch Specialists (New York)
- Time+Tide General Manager (US)
- Time+Tide General Manager Global (Melbourne based)
- E-Commerce Manager (Melbourne based)
- E-Commerce Executive (New York based)
- International and local brand partners
- Third party watch technicians
- Time+Tide Studio customers
Vacancy posted 28 days ago
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