LCS Delivery Coordinator

LCS Delivery Coordinator

The LCS Delivery Coordinator (LDC) bridges day-to-day tactical account operations and delivery coordination support. This role manages the operational execution of assigned accounts — including work orders, customer communication, and logistics coordination — while also supporting Lifecycle Delivery Managers (LDM) with onboarding readiness, milestone tracking, and cross-functional follow-through.

This role is ideal for someone who is organized, customer-oriented, and ready to grow into greater delivery ownership over time.

Responsibilities

• Create, manage, and track work orders, ensuring accuracy of all required details in the system of record (ConnectWise, Odoo, OMS, ATMS, or equivalent).
• Report and document any system-related issues encountered during account operations and create tickets for the appropriate departments to ensure proper documentation and timely resolution.
• Serve as the day-to-day contact for operational and status-related customer communication, providing proactive updates on order status, timelines, and next steps.
• Escalate risks, customer concerns, and decision points to ensure appropriate alignment and ownership.
• Partner with appropriate internal teams to proactively communicate with customers regarding RMAs, including coordination of shipping, parts tracking, and return logistics, while ensuring accurate documentation and alignment with internal operations teams.
• Monitor service progress and flag delays, risks, or gaps before they impact customers

Delivery Coordination & Onboarding Support

• Partner with LDMs to track delivery milestones, action items, and dependencies across assigned accounts.
• Support new customer and program onboarding by gathering requirements, tracking readiness, and following up on open items.
• Document meeting notes, action items, and next steps for tactical and operational calls, ensuring consistent follow-through across internal teams and customer stakeholders.
• Maintain delivery trackers and reporting tools to provide visibility into account status, risks, and progress.
• Reinforce accountability across stakeholders by tracking timelines, ownership, and next steps throughout the delivery lifecycle.

Process & Continuous Improvement

• Follow established LCS delivery processes and contribute to documentation and standardization efforts.
• Identify recurring coordination gaps or workflow inefficiencies and recommend improvements to leadership.
• Provide feedback based on execution experience to support continuous improvement of delivery models, tools, and processes.

Role Scope & Operating Model

• The LCS Delivery Coordinator focuses on execution, coordination, and visibility across delivery activities.
• Ownership of customer strategy, delivery outcomes, escalations, and executive communication remains with the LDM.
• The LCS Delivery Coordinator supports delivery success through strong follow-through, accurate tracking, and proactive communication.
• Ownership of inventory management, vendor relationships, and procurement decisions remains with Operations and/or appropriate functional teams.

Qualifications

• 0–3 years of experience in customer service, order management, operations coordination, or service delivery support.
• Strong attention to detail and accuracy in data entry and transactional processing.
• Clear written and verbal communication skills with a customer-first mindset.
• Strong organizational and time management skills, with the ability to manage multiple priorities in a fast-paced environment.
• Ability to track details, manage tasks, and ensure consistent follow-through.
• Experience with CRM, ERP, or service management tools preferred.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Associate or bachelor's degree, or equivalent professional experience preferred

What UDT Offers You

We offer a competitive compensation package where you'll be rewarded based on your performance and recognized for the value you bring to the organization. UDT's Total Rewards package includes medical, dental, vision, life and disability coverage as of the 1st of the month, health savings accounts, flexible savings accounts, 401(k) plan with company match, 7 annual holidays and unlimited paid time off.

Join us and be part of an inclusive, energizing, and collaborative environment. UDT is an Equal Opportunity Employer who is committed to workforce diversity. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, disability, or national origin. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Employment is contingent upon successful completion of background and pre-employment drug screen. UDT is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status