Learning Coordinator

PenAir Credit Union Job Posting

Since 1936 PenAir® Credit Union has been the catalyst where community, resources, and impact come together and produce a powerful force for good. We have a unique culture and we're passionate about it. Grown from the values we hold most dear, three guiding principles shape how we see the people we serve, the community around us, and our role within it. These guiding principles are Respect, Service, and Communerosity® and they're woven throughout our culture.

PenAir is where people and community, resources and expertise align with your values to create real impact. Generational impact through strong financial education and support. We care about the things you care about. As the largest and oldest credit union in Pensacola, Florida, with more than $2.5 billion in assets, our purpose is to enhance the lives of those we serve in the Florida Panhandle, Southern Alabama, and Virginia.

Do you have a passion for helping others? Currently, PenAir provides access to 14 convenient locations in Baldwin County, AL and Escambia, Santa Rosa, and Okaloosa Counties in Florida. Join us and become a powerful force for good - after all we live, work, and play here too.

Take control of your future by mapping out a career at PenAir. Working with us means you can shape your professional experience to suit your dreams. We offer valuable resources that provide you the opportunity to build upon and strengthen your skills. Whether it be a career path in advising our members directly on products and services, guiding them through major purchase decisions on a home or vehicle, or even helping build the technology and processes behind the scenes, there is a place for everyone at Pen Air! Success looks different for everyone. Where will your journey take you?

Just like we strive to be a force for good at work, Pen Air works just as hard to supply employees with a total rewards package that includes competitive salaries and meaningful benefits.

Holistic Amenities:

• Up to $15K available for continuing education
• Student Loan Paydown
• Adoption Assistance Reimbursement
• Wellness Programs
• Gym membership reimbursement
• Formal Career Development Resources
• Financial Wellness Resources
• Purchase assistance with computers and fitness equipment.
• Benefits Package Highlights:
• Generous PTO Plan—20 days for new hires
• Paid Maternal & Parental Leave
• Competitive Retirement Plan
• Competitive medical, dental & vision plans
• Company paid Telehealth services.
• Company paid Short Term Disability
• And more……….!

The pay for this role is $19.09-$21.48 per hour, depending on experience.

About the Role

Assists in coordinating the day-to-day activities of the Learning & Development department. Provides administrative support to the Learning Facilitation and Instructional Design teams and the AVP of Learning & Development.

Major Duties and Responsibilities

• Coordinate the set up and reset of instructor led training sessions, in-person and eLearning environments. Organize and prepare materials and supplies for Learning and Development courses, such as notebooks, handouts, flipcharts, job-aids, virtual material, or other resources.
• Assist in scheduling and registration for Learning and Development courses and classes, and in preparing and updating course rosters. Assist with maintaining Learning and Development records and calendars, including completing records of participation.
• Monitor Learning & Development Help Desk tickets for follow-ups and completions. Review Knowledge Center entries for accuracy.
• Prepare or assists in the preparation and review of assigned reports.
• Assist in delivering training in a classroom or in an eLearning environment.
• Performs other job-related duties as assigned.

Minimum Qualifications

Experience

• Three years to five years of similar or related experience, including preparatory experience.

Education/Certifications/Licenses

• A high school degree or equivalent.

Interpersonal Skills

• A significant level of trust, credibility and diplomacy is required. In-depth dialogue, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance. Typically includes subject matter experts as well as first level to middle managers.

Other Skills

• • Routinely perform work in controlled, shared work area with minimal noise. Perform job functions independently or with limited supervision, and work effectively both individually and as part of a team.
  • Demonstrate excellent writing skills and attention to detail, with the ability to research content, collaborate with Subject Matter Experts, and present information clearly. Develop learning materials, including participant guides, facilitator guides, and presentation content.
  • Maintain composure while meeting deadlines and requirements. Effectively manage multiple, simultaneous, and shifting priorities.
  • Exercise the highest level of discretion when handling both internal and external confidential matters.
  • Demonstrate proficiency in basic computer skills, Microsoft office and PenAir specific software.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.