Patient Access Representative I- CPKH Patient Access

Overview

Creates accurate and thorough registration for each patient visit. Responsible for obtaining demographic and financial information as well as obtaining signatures required for successful and compliant billing submission. Collects patient liability before or at the time of service as defined by the patients insurance plan. Interact in a customer focused and compassionate manner to ensure patients needs are met.

Responsibilities

Registration and Data Integrity

Engage with patient/legal representative to obtain and input accurate demographic and insurance data to ensure accuracy

Consistently schedules registers and obtains signatures in accordance with compliance regulations

Collect accurate complete and compliant data from patient and or guarantor Follow all policy and procedures related to optimal financial performance

Utilize tools such as real time eligibility responses on-line resources phone or fax to verify eligibility and ensure accuracy

Understand and communicate patient benefit information and follow collection guidelines

Understand and execute downtime procedures to ensure data integrity
Customer Service

Demonstrate UnityPoints FOCUS Values in all actions and interactions.

Consistently use AIDET and no point policy in all interactions

Greet all patients and visitors with quality customer service and professionalism to ensure an exceptional patient experience

Answer telephone calls in a clear calm and professional manner; screen calls by urgency and route calls promptly accurately and professionally to appropriate team member or department

Anticipate the business needs to assist coworkers and adapt to staff coverage in any registration area or site
Financial Services/ Billing

Understand basic self-pay or underinsured patient policies to refer to the appropriate teams for resolution Ensure accuracy of data collection by resolving registration errors as assigned by work queues

Understand requirements for authorization and medical necessity

Use standardized tools to identify missed information and secure proper documentation

Ensure financial integrity of the billing system with accurate reconciliation for point of service collections and cash drawer balancing

Utilize estimate tools within EPIC to accurately present financial liability

Professionally process the collection of financial liability and facilitate payment arrangements
Collaboration and Team Synergy

Support and contribute to department goals by attending department meetings and participating in performance improvement activities

Anticipate the need to assist coworkers and adapt to staff coverage at any registration areas/sites

Assist new hires in training processes

Demonstrate teamwork by working acting thinking and collaborating as a team while supporting team decisions

Maintain accountability for individual actions and encourage support teach mentor and resolve conflict in a healthy manner

Promote and celebrate team achievements

Qualifications

Certifications: Education: Work Experience:

Carle Health Company Overview

Find it here.

Discover the job the career the purpose you were meant for. At Carle Health were committed to fostering a workplace where every team member feels valued respected and empowered where passion and purpose come together to positively impact the lives of our patients and our communities. Find it all at Carle Health.

Our nearly 17000 team members and providers work together to support patient care across central and southeastern Illinois. Weve grown to include eight award-winning hospitals and a multispecialty provider group with more than 1500 doctors and advanced practice providers. Were developing the next generation of providers and healthcare professionals through Carle Illinois College of Medicine the worlds first engineering-based medical school and Methodist College. Carle BroMenn Medical Center Carle Foundation Hospital Carle Health Methodist Hospital Carle Health Proctor Hospital Carle Health Pekin Hospital and Carle Hoopeston Regional Health Center hold Magnet designations the nations highest honor for nursing care. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and if necessary the Department of Homeland Security with information from each new employees Form I-9 to confirm work authorization. For more information:

Salary Range

The compensation range for this position is $17.67per hour - $28.63per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including but not limited to the candidates experience qualifications location training licenses shifts worked and compensation model.

Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit

Required Experience:

Unclear Seniority