Loan Servicing Manager

Loan Servicing Manager Atmos Financial is a financial technology company building modern lending infrastructure for residential energy upgrades. We help banks, credit unions, installers, and homeowners finance projects that reduce energy bills, increase household energy independence, and improve reliability and resilience. Our platform supports financing for solar, battery storage, electrification, and energy-efficiency upgrades giving households more control over their energy costs while helping lenders and installers operate more efficiently. We're hiring a Loan Servicing Manager to own and scale Atmos' loan servicing function as origination volume grows across multiple lending partners and products. This role owns our loan servicing platform and is expected to materially influence product, underwriting, and lender confidence. This role is central to the company. You'll ensure servicing operations are accurate, compliant, and borrower-friendly while working closely with our lending partners and underwriting team to improve loan decisioning, reduce friction, and ensure operational feedback loops inform credit policy and product design. We've recently migrated to LoanPro, an extensible, high-performance loan servicing platform, and you'll own both the vendor relationship and the end-to-end integration. Your mandate is to help transform loan servicing from a reactive cost center into a proactive, value-added capability for borrowers, lenders, and internal teams. This is a hands‑on, systems-oriented role for someone who enjoys building processes, tightening controls, and collaborating across Operations, Risk, Compliance, Product, Engineering, and external lenders. What You'll Do Lead & Scale Servicing Operations Own loan servicing operations across the full loan lifecycle, from funding through payoff Oversee payment processing, statements, escrow (where applicable), payoffs, refunds, and borrower account maintenance Ensure a consistent, high-quality borrower experience with strong operational controls Work Closely with Lenders & Underwriting Serve as a primary operational contact for lending partners on servicing-related needs Ensure lenders have the reporting, data, and operational support required for portfolio management, audits, and exams Partner with underwriting and risk teams to surface servicing-driven insights such as payment behavior, exceptions, disputes, and edge cases to improve decisioning logic and credit policies Compliance & Controls Ensure servicing activities comply with applicable federal, state, and local regulations Develop, document, and maintain servicing policies, procedures, and internal controls Support audits, examinations, and internal reviews related to servicing operations Build Better Systems Partner with Product and Engineering to improve servicing automation, tooling, workflows, and integrations Translate servicing realities into clear product and underwriting requirements Track servicing KPIs and implement continuous operational improvements Team Leadership & Expertise Act as a subject‑matter expert for complex servicing issues and borrower escalations Mentor and support servicing team members as volume and complexity scale Who You Are You're a detail-oriented operator who understands that servicing quality directly impacts portfolio performance, lender confidence, and borrower trust. You're comfortable working across teams, translating operational issues into system improvements, and taking ownership in a regulated, high-growth environment. Required Qualifications Experience in loan servicing, lending operations, or related financial services roles Strong understanding of consumer loan lifecycles and servicing best practices Familiarity with lending and servicing regulatory requirements Excellent written and verbal communication skills Comfortable operating independently in a startup or high-growth fintech environment Preferred (But Not Required) Experience working directly with banks, credit unions, or other lending partners Exposure to underwriting, credit risk, or loan decisioning workflows Fintech or startup experience Experience drafting policies, procedures, and supporting audits or regulatory exams Background in finance, business, economics, or a related field Salary & Compensation $95,000 $130,000 annually, depending on experience and location. Equity Health Insurance 401(k) Learning & Development budget Why Join Atmos High-impact role with ownership over a core operational function Opportunity to help households lower energy costs and improve energy reliability Direct exposure to lenders, underwriting, and product development Flexible work arrangements (in-office, hybrid, or fully remote) Collaborative, execution-focused, and technology-forward culture Atmos Financial is an equal opportunity employer. We are committed to building an inclusive and diverse workplace. #J-18808-Ljbffr