INFORMATION TECHNOLOGY SPECIALIST I

Department of Corrections & Rehabilitation Information Technology Specialist I (IT Field Support Specialist) $6,513.00 - $10,537.00 per Month New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable. Final Filing Date: 8/31/2026 Work Location: Kern County Telework: In Office Job Type: Permanent, Full Time Work Shift: 8:00 AM - 4:00 PM Work Week: Monday through Friday Position Overview Under direction of the Information Technology Supervisor II, the Information Technology Specialist I (ITS I) is a member of a multi-disciplinary team consisting of technical support analysts. The position performs independently, with minimum supervision, and is responsible for advanced personal computer (PC) support and network connectivity. The position leads technical staff that provides first line support for personal computer workstation installation, problem diagnostics, and resolution, training and customer support. Duties extend to provide support for planning, acquiring, researching and evaluating new technology and products to be used within the current technical environment. The position establishes and maintains constructive professional relationships with the bureau’s PC customers and must effectively communicate technical information with them, including those customers considered to be non-technical. Working Conditions North Kern State Prison (NKSP) opened in April 1993 and is a medium‑security prison located in Delano, Kern County. It is also known as the Diamond of the Golden Empire. Delano is located in the Kern County‑Bakersfield metropolitan area and is the second largest city in Kern County. The facility acts as both a reception center and a medium custody facility, as well as a transportation hub for when incarcerated individuals are transported over a long distance through California. This position is located in Kern County in the city of Delano and requires local in‑person duties to be performed. The successful candidate must reside in California upon appointment. Minimum Requirements You will find the Minimum Requirements in the Class Specification. INFORMATION TECHNOLOGY SPECIALIST I Salary Ranges $6,513.00 - $8,729.00 (A) $7,163.00 - $9,599.00 (B) $7,864.00 - $10,537.00 (C) Department Information Vision We enhance public safety and promote successful community reintegration through education, treatment and active participation in rehabilitative and restorative justice programs. Mission To facilitate the successful reintegration of the individuals in our care back to their communities equipped with the tools to be drug‑free, healthy, and employable members of society by providing education, treatment, rehabilitative, and restorative justice programs, all in a safe and humane environment. CDCR and CCHCS are committed to transforming the correctional landscape to create safer, more professional, and more fulfilling environments for our employees, the incarcerated population, and those supervised in our communities. Through systemwide improvements grounded in proven and emerging practices, we aim to strengthen rehabilitation, enhance workplace satisfaction, and support successful reentry into the community through our institutions, parole, and community partnerships. Our shared mission is to promote safety, wellness, and human dignity while fostering positive change for all those who live and work within our institutions and communities. CDCR and CCHCS are committed to building an inclusive respectful workplace. We are determined to attract and hire candidates from all communities and empower employees from a variety of backgrounds, perspectives, and personal experiences. We are proud to foster inclusion and drive collaborative efforts at all levels of the Department. Founded in 1885, the California Department of Corrections and Rehabilitation (CDCR) is one of the nation’s largest and most diverse correctional departments in the country. We are dedicated to enhancing public safety through the safe and secure incarceration of individuals in our care, by providing effective parole supervision, and implementing rehabilitative strategies for their successful reintegration into our communities. Desirable Qualifications Possess strong writing, analytical, and research skills with the ability to compose accurate, concise, and detailed written determinations and proposed decisions; Ability to learn advanced troubleshooting of technology issues Possess the ability to communicate professionally and effectively, both verbally and in writing, including the ability to negotiate credibly and persuasively, with a variety of stakeholders; Demonstrate ability to handle multiple priorities simultaneously and effectively; Exercise good judgement, work well under pressure, and meet deadlines; Demonstrate strong organizational and time management skills in a fast‑paced environment; and Possess excellent interpersonal skills to deal effectively with difficult, sensitive, and confidential matters. Experience providing excellent IT customer service Ability to handle concurrent assignments and changing priorities Willingness to promote an inclusive workplace that empowers employees from a variety of backgrounds, perspectives, and personal experiences. Contact Information The Hiring Unit Contact is available to answer questions regarding the position or application process. For Reasonable Accommodations, contact the interview scheduler at the time the interview is being scheduled. Additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) may be directed to the Department’s EEO Office. EEO Contact: Office of Civil Rights View phone number on click.appcast.io View email address on click.appcast.io California Relay Service: View phone number on click.appcast.io (TTY), View phone number on click.appcast.io (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Statement of Qualifications * REQUIRED In order to be considered for this position, you must submit a statement of qualifications (SOQ) in addition to the standard state application. If you do not submit SOQ, your application WILL NOT be considered. A notation or reference to other materials such as resume, or application cannot be a substitute for the SOQ. If you do not have the specific experience requested above, include examples of similar work experience that would demonstrate your ability or knowledge to perform the specific functions outlined in the questions. The SOQ also serves as documentation of each candidate's ability to present information clearly and concisely in writing. Your responses to the questions below must be submitted on a separate document and must be no longer than two pages in length for all questions, utilizing Arial 12-point font, with 1 inch margins. Each page must include your name and page number in the upper right hand corner of the page. What are the most important qualities that a technology lead should possess? Please describe your experience by giving examples using these qualities. What skills and applied experience do you feel is critical to be successful in this position as an Information Technology Specialist I? Equal Opportunity Statement The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug‑free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants. #J-18808-Ljbffr