Lead Implementation Ops

Job Type: Full-time Location: Meridian, ID (In-Office only; remote or hybrid not available. Candidates must work on‑site five days per week during designated hours.) Position Overview The Implementation Team Lead will provide coaching, mentoring, and leadership to Implementation Consultants, collaborating with them to identify successes and areas for improvement. The Team Lead assists Implementation Managers by delivering regular updates on staff performance, client issues, and departmental improvement actions, and by driving quality metrics. The role requires identifying and communicating gaps in training and performance trends, offering improvement solutions, and ensuring all critical implementation issues are resolved promptly and courteously. Primary Responsibilities Supervise operations for the designated team. Supervise day‑to‑day work of the assigned group, including delegation of work assignments. Provide support, coaching, and development to new and existing team members. Facilitate communication and expectations through regular meetings, 1:1s, or team huddles. Provide input and recommendations to managers regarding performance management, promotions, terminations, and performance issues. Collaborate with management on best practices and ways to improve team performance. Troubleshoot escalated client or departmental issues and offer solutions aligned with client satisfaction and organizational direction. Maintain accountability to meet defined KPIs. Act as primary contact for new hires and partner with ISA Team and L&D to recommend supplemental training for all team members. Use functional and technical knowledge to assist team members. Assist in answering client overflow calls. Mentor or coach peers as needed. Behaviors and Skills Mentor and coach peers by providing timely feedback and training that improves performance. Organize and manage work in a matrix environment involving multiple consultants across project phases. Exhibit expert project‑management skills, managing multiple projects, prioritizing, and delivering within deadlines. Demonstrate excellent communication skills, adapting to different styles to influence and drive results. Research and troubleshoot complex problems while cultivating compassion and de‑escalating client conflict. Leverage data, insights, and analytics to drive performance and decision making. Collaborate in a team environment, leading client/team meetings while promoting inclusion and diversity. Adapt and flexibly manage change, pivoting when necessary. Education and Experience Minimum two years’ experience in an implementation role. Bachelor’s degree required. Full understanding of Paylocity’s implementation standards, policies, and procedures. Proficiency in MS Office. Physical Requirements Ability to sit for extended periods at a desk or workstation (typically 7–8 hours per day). Use of computer and phone systems, operating multiple software programs simultaneously. Pay range: $57,200 – $80,000 per year. The position may be eligible for an annual bonus and restricted‑stock‑unit grant based on individual performance. Full benefits including medical, dental, vision, life, disability, 401(k) match, and other perks are provided. Paylocity is an equal‑opportunity employer. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. Paylocity complies with federal and state disability laws and makes reasonable accommodations for applicants with disabilities. Requests for reasonable accommodation may be submitted to View email address on click.appcast.io. Please do not send resumes to this email address. #J-18808-Ljbffr Menlo Ventures