Customer Relations Specialist

Pisces Healthcare Solutions

Location: Winchester, VA Competitive Hourly Pay + Bonus Opportunities Veteran-Owned | Mission-Driven | Fast-Growing Industry Leader Ready to make a meaningful difference in healthcare? Join a team that serves those who've served.

At Pisces Healthcare Solutions, we don't just distribute medical equipment—we deliver care, dignity, and support to our nation's veterans. As a proud Service-Disabled Veteran-Owned Small Business and trusted government contractor, we are committed to excellence in serving the U.S. Department of Veterans Affairs. Every day, our Customer Relations team helps veterans, caregivers, clinicians, and healthcare professionals receive the support they need—and we're looking for exceptional customer-focused professionals to join our growing team.

Why Pisces Healthcare Solutions?

A mission with impact: We serve those who have served. Meaningful work: Help veterans and healthcare professionals access critical products and services. Collaborative culture: Work closely with Sales, Operations, Procurement, Clinical, and Customer Service teams. Career growth opportunities: Build your skills and grow within a rapidly expanding organization. Purpose-driven environment: Every customer interaction directly supports those who served our country.

Who We're Looking For

You are a customer-focused professional who enjoys helping people, solving problems, and building strong relationships. You communicate effectively, stay organized under pressure, and take pride in providing outstanding service. You thrive in a fast-paced environment where every interaction is an opportunity to create a positive customer experience. Whether your background is in customer service, healthcare support, retail, hospitality, or account coordination, if you are passionate about helping others, we'd love to hear from you.

What You'll Do

As a Customer Relations Specialist, you will serve as a primary point of contact between Pisces Healthcare Solutions, our customers, and our sales team. Through phone calls, emails, and electronic communications, you'll help customers place orders, answer questions, resolve concerns, and maximize the value of the services Pisces provides.

Key Responsibilities

• Handle both incoming and outgoing customer calls, providing timely, accurate, and professional support
• Respond to customer inquiries via phone, email, and system messages, ensuring all communication is completed promptly and effectively
• Conduct proactive customer outreach, including follow-ups, relationship-building, identify customer needs and recommend appropriate products, and scheduling website walkthroughs to increase engagement
• Utilize tools such as NetSuite CRM and other systems to track customer interactions, document activity, and manage accounts
• Support outside Sales Representatives
• Communicate and collaborate with vendors as needed to:
• Monitor and manage order processing workflows, including tracking, follow-up, and issue resolution
• Identify and address customer concerns quickly, escalating issues when appropriate
• Stay informed on company products, pricing, and industry trends
• Provide support on returns, damages, and vendor coordination, ensuring proper processes are followed
• Maintain strong organization and follow-through by:
• Contributing to process improvements by identifying inefficiencies and suggesting solutions to enhance workflow and customer experience
• Supporting team initiatives, including training, onboarding, and collaboration across departments

What You Bring

• High School Diploma or equivalent required.
• Previous customer service experience required.
• Strong verbal and written communication skills.
• Excellent time management and organizational abilities.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Strong attention to detail and accuracy.
• Proficiency with Microsoft Office applications including Outlook, Word, Excel, and Teams.
• Comfortable learning and utilizing CRM systems and customer service technology.
• Friendly, professional, and customer-focused demeanor.
• Strong work ethic and commitment to service excellence.
• Self-motivated, dependable, and quick to learn.
• Ability to work independently while contributing to a collaborative team environment.
• Reliable transportation.

What We Offer

• Competitive Hourly Pay
• Performance-Based Bonus Opportunities
• 401(k) with Company Match
• Medical, Dental, Vision, Life & AD&D, and Disability Insurance
• Paid Time Off (PTO) & Company Paid Holidays
• Comprehensive Training Program
• Career Advancement Opportunities
• Mission-driven work supporting U.S. veterans
• Collaborative and supportive team culture

Physical Requirements

• Extended periods of sitting and computer use.
• Frequent use of telephone, email, CRM systems, and office software.
• Ability to communicate effectively with customers and team members throughout the workday.

Work Environment

• Professional office environment.
• Frequent interaction with customers, healthcare professionals, sales representatives, and internal teams.
• Fast-paced setting requiring responsiveness, adaptability, and strong customer service skills.
• Team-oriented culture focused on service excellence and continuous improvement.

We are proud to be an Equal Opportunity Employer. All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply.

Ready to Join the Mission?

Apply today and become part of a team dedicated to delivering exceptional service and support to the veterans who have served our country. Your work will make a difference with every call, every email, and every customer interaction.