Customer Service Representative

Job Description

Job Description

As a growing company living by the motto “Driven to Excellence,” selecting new associates to join our team is the most crucial step in keeping our business successful. The future of LeBlanc Automotive depends on the Associates we hire today. Our mission is to continue to exceed our customers’ expectations with award-winning service and customer satisfaction. It is our goal to be the benchmark for excellence in every aspect of our business.

Our commitment to this mission will make our dealerships a place where people want to come both as customers as well as
employees. This is only obtainable by hiring result-oriented, highly competent associates who have high ethical standards, communication skills, and a track record of success.

It will be their hard work, enthusiasm, and skills that take our company to the next step and to an even brighter tomorrow.

Service Appointment Coordinator

The Service Appointment Coordinator receives all incoming service calls, establishes relationships with customers and schedules appointments for the Service Department.

Job Responsibilities

• Ask the customer questions to uncover needs and direct calls appropriately
• Ensure that service consultants receive messages promptly
• Make service appointments if service consultants are unavailable, and route appointment information to the appropriate service consultant
• Provide reporting to dealership management
• Collect retail charges from the customer in cash, check or authorized charge account
• Provide customers with the proper change and/or receipt
• Properly process and document charge purchases according to the policies established by the Controller
• Close all internal repair orders promptly and route to Billing Clerk for processing
• File accounting copies of repair orders and parts tickets, and file hard copies of repair orders in customer service files

EDUCATION and/or EXPERIENCE

• High School Diploma or Equivalent
• Ability to read, write, add, subtract, divide, and comprehend written instructions and information
• 6-12 months previous work experience (preferred)
• Demonstrated customer service skills
• Demonstrated communication and interpersonal skills

PHYSICAL DEMANDS  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand and walk. The employee is occasionally required to sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception.

Benefits include medical, 401K retirement savings plan, vacation time, holiday and sick leave, and company paid continuing education and training. Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.