Implementation Specialist

Implementation Specialist

GMS, one of the nation's leading PEOs, is hiring Implementation Specialists in Richfield, OH! If you're detail-oriented, customer-focused, and enjoy guiding clients through a smooth, structured onboarding experience, this role is for you.

A Professional Employer Organization helps businesses grow by handling payroll, benefits, workers' comp, and HR. It's a $176B+ industry growing at ~14% annually and serving 2–3 million employees nationwide.

Why You'll Love It Here:

• $45k-$50k base salary depending on experience/location
• 3 weeks PTO + 8 paid holidays
• Full benefits: Medical (with HSA match), FSA, Dental, Vision, 401(k) match, Disability, EAP, and more!
• Cell phone reimbursement plan
• Top-tier training + internal growth opportunities
• Hybrid/flexible scheduling earned with tenure + performance

Our Implementation Specialists:

• Thrive in a fast-paced, service-oriented environment where accuracy and follow-through are essential
• Are highly organized with strong attention to detail and the ability to manage multiple onboarding projects at once
• Communicate clearly and confidently - whether presenting to clients, leading kickoff calls, or coordinating internally
• Build trust quickly through professionalism, empathy, and a genuine desire to help small businesses succeed
• Take ownership of the onboarding experience and enjoy being the first impression of the GMS partnership

What You'll Do:

• Act as the single point of contact for new clients and lead the full implementation process
• Define onboarding strategy, identify business priorities, and lead changes that enhance client satisfaction
• Review and analyze each client's current payroll practices to ensure a smooth transition
• Move new clients into GMS' internal payroll/tax system and integrate them into GMS procedures
• Gather all required documentation related to payroll processing and account setup
• Provide weekly progress updates to clients and internal stakeholders
• Train clients on GMS procedures, policies, payroll processes, and coordinate benefits training as needed
• Collaborate closely with all GMS departments to ensure a seamless transition to Operations and HR
• Overall, guide clients through this structured onboarding process and ensure a smooth, accurate transition into our systems

At GMS, it's not just what we do — it's why we do it. Our mission is simple: help small businesses thrive. For over 30 years, our co-employment model has saved clients time, reduced costs, and provided peace of mind for thousands of businesses nationwide. We take a people-first approach, pairing exceptional customer service with innovative, cutting-edge technology to drive efficiency and deliver real world impact.

Take your career to the next level and own your future. Apply today!