Leasing Specialist

Avanath is a top property management company dedicated to providing affordable housing to the workforce. The Role The Floating Leasing Specialist is responsible for leasing, marketing, and maintaining positive resident relations within an affordable housing community while ensuring compliance with LIHTC regulations and Fair Housing guidelines. This role manages the full leasing cycle, including qualifying applicants, processing certifications and recertifications, and supporting resident retention, while delivering excellent customer service in a fast‑paced environment. Key attributes for success include professionalism, positive engagement with residents and staff, and community‑building skills. Key Attributes Strong sense for creating a sense of community and going the extra mile to create a positive experience for all residents and staff. Consistently demonstrates an open and professional attitude when assessing and resolving resident and staff concerns. Approach of active listening and showing support so that each resident and staff member feels seen, heard, and valued. Qualifications Required: LIHTC experience with a strong understanding of affordable housing compliance, income certifications, recertifications, and regulatory requirements. Proven leasing experience in a multifamily or affordable housing environment, including leasing, marketing, and closing skills. Minimum of 2+ years of experience in affordable housing, property management, leasing, or customer relations. Strong knowledge of low‑income housing programs, including Section8 and other subsidized housing programs, is highly preferred. Demonstrated ability to provide exceptional customer service while maintaining compliance with Fair Housing regulations. Ability to thrive in a fast‑paced environment while managing multiple priorities and deadlines. Flexible schedule that may include evenings and weekends. Solid computer skills, including Microsoft Word, Excel, internet, and email. Working knowledge of Yardi Voyager Property Management software is preferred. Key Accountabilities Customer Service & Sales Provide A+ customer service at all times. Greet and qualify all prospects. Record all telephone and in‑person visits on guest cards. Inspect models and communicate related service needs to the Community Manager. Demonstrate product knowledge to prospect needs by communicating features and benefits; close the sale. Help prospect complete the application and secure a deposit according to company procedures and Fair Housing requirements. Update availability report and process applications for approvals. Ensure the apartment is ready for the resident to move in on the agreed date. Follow up on prospects that did not close and attempt to close the sale again or refer them to sister communities. Secure new resident signatures prior to move‑in and orient new residents. Assist in monitoring renewals and follow up on renewal notices. Administrative Accept rental payments. Type leases, complete appropriate paperwork, and input information on the Yardi System accurately and promptly. Maintain current resident files. Distribute all company or community‑issued notices. Maintain accurate monthly commission records on leases and renewals for bonus purposes. Assist the management team with other various tasks as required. Consistently implement community policies. Resident Retention Receive all telephone calls and in‑person visits, listening to resident requests, concerns, and comments. Complete maintenance service requests quickly and inform the maintenance team. Answer resident questions about community, repairs, rent, rules, etc., and follow up timely if not able to respond immediately. Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed service requests daily. Maintain open communication with the Community Manager and Maintenance Supervisor. Contribute to the cleanliness and curb appeal of the community continuously. Assist in planning resident events and attend events as directed. Adherence to Property Management Rules, Regulations, and Guidelines Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, and all other laws pertaining to the apartment industry. Under the direction of the Compliance department and the Community Manager, manage compliance file maintenance where applicable. Physical Demands & Working Conditions The incumbent is essential staff and is expected to report to work and adhere to all safety and business protocols. Frequent sitting and walking. Repetitive use of the computer, keyboard, mouse, and phone. Reading, comprehending, writing, performing calculations, and communicating verbally. May work on uneven ground or elevated sites. Occasional squatting, bending, twisting, pushing, and pulling. Benefits Cultivated culture built on purpose, core values, integrity, caring, and continuous improvement. Comprehensive benefits: health, dental, vision, 401(k), personal time off, paid holidays, and more. Growth based on achievement and promotion from within the organization. Development opportunities: online training platforms, training classes, one‑on‑one coaching. Diversity & Inclusion Avanath Capital is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. We embrace and encourage employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio‑economic status, veteran status, and other characteristics. Respectful communication and cooperation among all employees. Teamwork and employee participation, allowing representation of all groups. Work/life balance through flexible work schedules to accommodate employees’ varying needs. Employer and employee contributions to the communities we serve to promote greater understanding and respect for diversity. Compensation Range $26—$27 USD #J-18808-Ljbffr