Master Technician

GENERAL SUMMARY The Master Technician lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning and living the VIP culture and following VIP processes to ensure that customers get a different & better experience. The Tech must work effectively and safely to ensure good communication, teamwork, and operation in serving customers. The Tech is responsible for effective diagnosis of automotive systems, repair and replacement of automotive parts, fluids, tires, and accessories and ensuring these services are done right the first time. The Tech is expected to comply with company safety, loss prevention, and customer service programs as well as established policies and procedures and municipal, state, and federal regulations. DUTIES & RESPONSIBILITIES Makes sure that workplace safety is priority #1. Follows all safety policies, completes all safety‑related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of management. Provides automotive systems diagnosis, repair, and maintenance services for customers, including all systems covered by the ASE series of automotive certifications. Participates in the 5‑for‑5 Customer Engagement Process and ensures a valid Service Work Order is initiated prior to servicing a vehicle and is visibly displayed with the vehicle. Ensures an MPI is completed prior to initiating service on every vehicle and actively supports and participates in the 5‑for‑5 Customer Engagement Process. Ensures the Service Work Order and any required printouts are completed and returned to the Service Desk with the vehicle keys upon completion of service. Obtains needed parts only from a member of the Desk Team (Service Manager, Assistant Manager, Service Writer, or Tech/Advisor) and returns all unused parts to the Desk Team after completion of service. Returns cores, batteries and used tires to designated security areas for appropriate handling. Maintains a minimum 16‑week average productivity based on position: Technician 80%, ASE Technician 90%, Master Technician 100%. Follows VIP’s quality service policies to ensure work is performed in accordance with VIP quality standards. Completes all required training and certification for the position. Trains, supports and delivers the 5‑for‑5 process to educate customers about their vehicle’s condition. Attends meetings and training sessions as needed; typically several times per year. ASE/Service Areas Covered A1 – Engine Repair A2 – Automatic Transmission/Transaxle A3 – Manual Drive Train "Axles A4 – Suspension & Steering A5 – Brakes A6 – Electrical/Electronic Systems A7 – Heating & Air Conditioning A8 – Engine Performance VIP Processes, Essential Duties & Responsibilities Take and pass all required and assigned LMS training. Complete all required safe equipment operation training. Become a Licensed State Vehicle Inspector (state‑specific requirement). Become T.I.A basic automotive tire service (BATS) certified and T.I.A. advanced TPMS certified. Become ASE certified based on position: Technician: G1, A4, and A5. ASE Technician: Four of the A‑Series ASE certifications. Master Technician: All eight A‑Series A1 through A8. Train, support and deliver the 5‑for‑5 process to educate customers about their vehicle’s condition. Attend meetings and training sessions as needed, typically several times per year. QUALITY, SAFETY & HOUSEKEEPING RESPONSIBILITIES Road‑test vehicles as necessary after service to ensure safe and satisfactory operating conditions. Secure and lock customer vehicles when returning vehicles to the parking lot upon completion of service. Install seat and steering wheel covers and floor mats prior to entering customers’ vehicles. Maintain a clean work area clear of debris, cores, unused parts and stray tools and equipment. Maintain and clean shop equipment immediately after use by removing debris, grease, chemicals, etc. Participate in daily and weekly shop maintenance programs as designated by Service Management. Comply with established safety and loss prevention programs to include protective eyewear. ADDITIONAL RESPONSIBILITIES (PERFORS OTHER FUNCTIONS AS REQUIRED) Maintain technical capabilities to ensure safe use of service equipment and maintain ASE certification status. Review and authorize time worked and attendance records in DAYFORCE daily and weekly. Comply with the provisions of VIP’s culture and service standards. Participate actively in team meetings. Work in conjunction with the Service Manager to ensure shop equipment safe operation standards are met. Comply with company, municipal, state, and federal regulations regulating disposal of hazardous waste. FACILITY AND EQUIPMENT MAINTENANCE Ensure satisfactory maintenance, appearance, and condition of facility to comply with security, safety and environmental codes and ordinances. Ensure satisfactory maintenance, appearance, and condition of equipment, ensuring the team has the resources they need to meet our customer’s needs. Ensure appropriate steps are taken to maintain a clean service department throughout the business day. Any facility or equipment issues should be entered into the facility or equipment database. PROCEDURAL COMPLIANCE Enforce strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures pertaining to the operation of the location. PERFORMANCE MEASUREMENT Maintain minimum 50% productivity, measured as billed hours ÷ worked hours. Minimize come‑backs, ensuring work is completed properly the first time. STANDARD MANAGEMENT WORK WEEK Schedule: The standard expectation is 5‑day work and 40 hours per week. Attendance: Arrive prior to each work shift, be ready to perform duties upon shift start time, and work all scheduled hours as directed by management team. REQUIRED QUALIFICATIONS Knowledge, Skills, and Abilities: Read, analyze, and interpret technical instructions, journal and procedures, or governmental regulations; effectively explain vehicle information to customers; present and respond to questions from coworkers; diagnose and recommend solutions to basic automotive problems; interpret, understand, and apply instructions furnished in written, oral, diagram, or schedule form; ability to successfully perform required types of automotive services listed above. Minimum Educational and/or Experience Level: One year of related experience in automotive service field; completion of two‑year college or technical school program recommended; or an equivalent combination of education and experience. Certificates, Licenses, and/or Registrations: Current, valid driver’s license issued in state of residence; Equipment Safety Certification; ASE Certification G1 – Maintenance and light repair recommended; ASE Certification A4 – Suspension & Steering; ASE Certification A5 – Brakes; State Inspection License. WORK ENVIRONMENT The work environment characteristics described here are representative of those associate encounters while performing the essential functions of the Installation Technician job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Job duties are performed within an indoor service department (generally 800 to 2500  sq. ft.), which opens to the outdoors via overhead doors. While performing the duties of this job, the associate is exposed to varying weather, climate and temperature conditions, mechanical equipment, automotive and industrial cleaning chemicals, and noise levels that may reach 110 decibels depending upon type of service being performed. Protective eyewear must be worn in the service area at all times. PHYSICAL DEMANDS Essential Physical Activity Requirements Less than 1/3 of Time: Sitting, Pushing / Pulling, Climbing, Kneeling, Crawling. 1/3 to 2/3 of Time: Reaching. More than 2/3 of Time: Standing, Walking. Essential Weightlifting/Force Exertion Requirements Less than 1/3 of Time: More than 21 lbs. 1/3 to 2/3 of Time: Up to 20 lbs. Essential Vision Requirements Close vision (clear vision at 20 inches or less) Distance Vision (clear vision at 20 feet or more) Color Vision (ability to identify and distinguish colors) Peripheral Vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point) Depth Perception (three‑dimensional vision, ability to judge distances and spatial relationships) Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus) #J-18808-Ljbffr