Transaction Manager

Hybrid: Wilmington, DE Hours: Monday to Friday, 8:00 a.m. to 5:00 p.m. The Transaction Manager provides superior customer service to our corporate trust clients through effective account administration. This includes monitoring contract provisions and responding to customer inquiries quickly and accurately. The TM works closely with the Transaction Analysts and processes all related transactions, including account setup/termination, collecting critical documents, cash disbursements, and other critical functions related to Escrow and Project Finance products. Responsibilities Review and process account requests, including preparing system directions to the TM’s or Operations team to execute transactions such as initiating wire and check requests while ensuring all account actions are in accordance with department procedures. Receive and record incoming assets, ensuring deposits are completed promptly and accurately. Communicate with clients regarding specific account information, upcoming deliverables, distributions, events, notices, and generate client statements. Organize the account set‑up process, update appropriate spreadsheets and ticklers. Manage the billing and collection of client fees. Monitor ticklers and collect required items from our clients. Complete reconciliations timely and accurately. Promote a positive team culture, participate in projects as needed, and take the initiative to review client requests against the deal documentation to ensure the basic requirements are met and elevate as needed. Qualifications Bachelor’s Degree preferred. Excellent verbal and written English communication skills. High level of organizational, multitasking, and problem‑solving skills. Computer skills including Microsoft Office. Strong attention to detail and analytical ability when working under pressure. Previous experience in the financial services industry is a plus. Business level fluency in Spanish and/or Portuguese is a plus. Ability to maintain tact, composure and professionalism when situations may become stressful, and willingness to take on additional responsibilities as needed. Benefits Competitive and comprehensive benefits package including annual leave, tuition reimbursement, and referral bonuses. Hybrid or remote work schedules in alignment with local regulations. Success‑sharing bonuses or commission plans based on individual performance. Opportunities for career growth and professional development. #J-18808-Ljbffr