CASE PROCESSING MANAGER I

Case Processing Manager I - 73004003

The Florida Department of Revenue's Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability.

Job Summary:

This position performs as a supervisor and is an excellent fit for critical thinkers. If you enjoy working with a team in a call center environment and problem solving, this may be the position for you. Your duties would include:

• Managing a team of (12) operational staff.
• Functioning as administrator, coach, and advisor and providing training to team members.
• Working with the Service Center Manager to develop, implement and monitor operational plans.
• Determining resource needs and shifting available resources to ensure the highest level of productivity.
• Analyzing existing and new business requirements to determine gaps and provide solutions.

Minimum Requirements:

• Currently employed with the Florida Department of Revenue.
• One year of experience working in the Child Support Program.
• One year of experience in a position that includes conflict or problem resolution with employees, partners, and the public.
• Experience coaching, mentoring, promoting professional development and performance improvement activities.
• Experience in assigning work and/or leading teams.
• Experience in communicating through a variety of methods (report writing, public speaking, correspondence, email, meetings, memos, etc.).

Work hours 8am-5pm; Monday through Friday.

Salary: $49,793.88 - $60,231.84 / annually

Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

Contact Information: Shalonda Brinson, View phone number on click.appcast.io, View email address on click.appcast.io.