Information Technology Manager 1

Role Overview The Ohio Department of Taxation is seeking an Information Technology Manager 1 to supervise IT support staff, manage daily workflow, and oversee ServiceNow service desk processes. The role requires strategic planning, project management, and technical skills in computer science, programming languages, and database concepts. What You Will Do Supervise IT support staff Manage daily workflow Oversee ServiceNow service desk processes Handle advanced escalations Coordinate coverage to ensure timely and prompt resolution of issues Why It Might Be a Fit This role is a great fit for individuals with experience in project management, technical skills in computer science, and leadership abilities. The Ohio Department of Taxation offers a competitive total compensation package, comprehensive training, and opportunities for career advancement. Requirements 8 1/2 years of experience commensurate with job duties 18 months of experience in performing project management functions Completion of undergraduate core coursework in computer science or a related field Knowledge of information technology architecture components Developing information technology strategic plans Preparing and making presentations/public speaking Writing information technology related policy and procedures Preparing and monitoring budget Providing cost and resources estimates Contract management Utilizing word processing software Utilizing internet browser(s) for research Utilizing e‑mail system Utilizing spreadsheet software Benefits Medical Coverage Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period Paid time off, including vacation, personal, sick leave and 11 paid holidays per year Childbirth, Adoption, and Foster Care leave Education and Development Opportunities Public Retirement Systems Optional Deferred Compensation #J-18808-Ljbffr