Information Technology Manager 1

Information Technology Manager 1 Job number: 260003VA – the Ohio Department of Taxation, Information Services Division. Organization Taxation Primary Location Northland 1st Floor 4485 Northland Ridge Boulevard Columbus 43229, United States of America-OHIO-Franklin County-Columbus. Compensation $47.50 Schedule Full‑time, exempt from Union. Overview The Ohio Department of Taxation administers individual and business taxes across the state. The Information Services Division supports this mission through staffing, systems, and technology services. Responsibilities Supervise IT support staff responsible for service desk operations, inventory control, end‑user support, and device distribution. Manage daily workflow, monitor workloads, provide coaching, complete evaluations, support professional development, and assist in hiring and onboarding. Oversee ServiceNow service desk processes, handle advanced escalations, and coordinate coverage to ensure timely and prompt resolution of issues. Strategically plan for hardware replacement and assist with IT procurement. Provide assistance with the onboarding of new staff, maintain documentation and job aids, contribute content for internal platforms, and support IT needs for agency events. Analyze user needs, assist with system updates, and ensure adherence to IT standards. Qualifications 8½ years (102 months) of experience commensurate with the job duties, including 18 months performing project management functions. Or completion of undergraduate core coursework in computer science or an equivalent major including at least one advanced‑level computer programming language, logic‑based mathematics, database concepts, computer systems analysis & design, and basic data processing concepts; plus 6½ years (78 months) of experience, plus 18 months performing project management functions. Or 12 months experience as an Information Technology Supervisor 3 or equivalent, plus the coursework as above; plus required skill experience of 3 years with word processing, 3 years with internet browsers, 54 months of experience in IT architecture, strategic planning, presentations, policy writing, budgeting, cost/resource estimation, contract management, 2 years e‑mail, 18 months project management, 12 months spreadsheet, and 12 months as IT Supervisor 3 or equivalent. Or equivalent of the minimum class qualifications for employment noted above. Technical Skills: Information Technology. Professional Skills: Leading Others, Problem Solving, Adaptability. Benefits Medical Coverage Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period Paid time off, including vacation, personal, sick leave, and 11 paid holidays per year Childbirth, Adoption, and Foster Care leave Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more) Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation) Supplemental Information Final candidate will be required to undergo a criminal background check. Section 2961 of the Ohio Revised Code prohibits individuals convicted of a felony from holding positions that manage state property. Section 5703.081 requires employees to promptly file and pay tax returns. ADA Statement Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs, and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws. Drug‑Free Workplace The State of Ohio is a drug‑free workplace which prohibits the use of marijuana (recreational marijuana/non‑medical cannabis). This position may be subject to additional restrictions pursuant to the State of Ohio Drug‑Free Workplace Policy (HR‑39) and as outlined in the posting. Contact Agency contact: Katie Schuler – View email address on click.appcast.io. For other inquiries, call HR Mainline View phone number on click.appcast.io or email View email address on click.appcast.io. #J-18808-Ljbffr