Call Center Representative

Job Description

Job Description

Description:

Join a dedicated team committed to providing exceptional service to our patients. We are looking for a dynamic and friendly individual to become a key member of our call center. If you thrive in a fast-paced environment, excel at multitasking, and have a passion for delivering top-notch customer service, we’d love to hear from you!

Key Responsibilities:

• Call Management: Professionally handle incoming calls to schedule appointments for new and existing patients, ensuring timely and efficient service.
• Routing & Coordination: Direct calls to the appropriate departments or individuals as necessary.
• Data Entry: Accurately collect and update patient and insurance information using Open Dental software.
• Cross-Training: Engage in cross-training across various departments, with opportunities for rotational duties.
• Customer Satisfaction: Meet scheduling targets and consistently deliver high levels of customer satisfaction.
• High-Volume Call Handling: Manage a large volume of inbound calls with compassion and professionalism, addressing inquiries and concerns effectively.
• Telephone Etiquette & Problem-Solving: Demonstrate excellent telephone etiquette, active listening, and adept problem-solving skills.
• Outbound Calls: Make outbound calls to insurance companies and patients to verify eligibility, gather necessary information, and schedule appointments across multiple locations.
• Project Participation: Take part in projects, meetings, and complete additional tasks as directed by the leadership team.

Preferred Qualifications:

• Experience in the dental industry or phone-based customer service, especially in high call volume settings.
• Strong written and verbal communication skills.
• Proactive and resourceful approach to problem-solving.
• Excellent organizational skills with the ability to prioritize tasks independently.
• Professional and supportive demeanor with patients.
• High accuracy in typing and data entry.
• Outgoing personality with a talent for building rapport over the phone.
• Motivation to meet and exceed company goals.

Education/Experience:

• High school diploma or equivalent.
• Bilingual, required.
• 1-2 years of dental experience, required
• OMS software experience, preferred

Benefits:

• Competitive pay.
• Medical, Vision, and Dental Insurance.
• 401k with matching contributions.
• Paid Time Off (PTO) and Holiday pay.

Schedule: Monday through Thursday, 7:45 a.m. to 4:30 p.m. and Friday 7:45 a.m. to 2:00 p.m.