Principal Solution Consultant

Job Description

Job Description

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

They should also be capable of understanding a partner's unique business drivers, examine current partner architecture and provide vision to recommend and realize more effective integrations and solutions, as well as work with various teams to realize that vision with the partners. Problem resolution, mapping Five9 products to the vision and demonstrating products as proof of vision are required capabilities; RFI/RFP responses; support management with thorough and timely submission of requested feedback and reports; advise and assist other Five9 employees/partners in closing business deals; participate in trade shows and other marketing activities; remain current with industry trends/competitive knowledge work with the team members. Required to maintain a high proficiency with Five9 products and improve skills with related products. Additionally, advise and assist the SC team to sell and support Five9 value to our partners and customers; and develop materials that aid partners understanding.

Key Responsibilities:

• Support the existing ISV partners during discovery, integration & the accreditation process.
• Support the existing BD product process, including and not limited to long term assignment and support of specific BD partners.
• Help identify partners who should be on Five9 paper as Select ISV Partners.
• Help with certification, accreditation & documentation of ISV and Select ISV Partners Products.
• Support Global System Integrators with all technical topics which can include general questions, vertical demo builds, CRM integrations & the "art of the possible" capabilities.
• Review & update ISV documentation for Five9 implementation services for deployments, technical documentations, sales documentation & Select ISV partner preview documentation.
• Provide escalation point for ISV partners with their integration with Five9.
• Help coordinate updates of SI/ISV/BD partner integrations within the following groups:
• Sales
• Product Management
• Customer Support
• Liaison between ISV/Select/BD partner and Product Management on improvements/Feature Requests.
• Define Select ISV joint solution demos:
• Conduct trainings with the SI/ISV/BD partner SCs to demonstrate the joint solution.
• Formalize accreditations
• Provide support to Partners on Custom Solutions and escalation points to PS.
• Help define which Custom Solutions can be extended to partners and help define GTM strategies of these products.
• Supporting partners with API's and API documentation.
• Enabling field SCs with technical enablement of partners.
• Define technical swim lanes between existing Five9 product and third-party vendors.
• Help standardize technical trainings and certifications of Five9 partners on how to use Five9 APIs.

Key Qualifications:

• Candidates should have prior experience as in a Contact Center environment and have deep technical understanding of Contact Center functionality
• Years of experience: 10+ Years Technology or Product preferred
• Extensive on-site and web-based presentation experience and skills
• Outstanding written, pictural, and oral presentation skills
• The ability to foster effective relationships
• Proven record of successful demonstrations and presentations to close deals
• Technical aptitude and a high degree of self-motivation to learn new technologies, including building live presentation environments and proof of concepts for prospects and customers
• Contact Center Partner industry experience or relevant technology experience
• The ability to understand integrating and integrations to third party applications
• Ability to Travel (40-50%)

Preferred Experience:

• Contact Center
• Customer Relationship Management (CRM)
• Interactive Voice Response (IVR), Intelligent Virtual Assistant (IVA)
• Artificial Intelligence (AI)
• Voice Network Architecture and IP Telephony
• Workforce Optimization (WFO)
• Partner Experience

Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices. For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office.

As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Our total reward package also includes:

• Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
• Generous employee stock purchase plan.
• Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

The US base salary range for this role is below.

$126,700—$294,600 USD

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

View our privacy policy, including our privacy notice to California residents here: -pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.