Lead Retention and Success Coach

Overview The Retention and Success Coach is a full-time position located primarily on the OCH Campus in Monroe, NC. Under the direction of the Assistant ESOL Director, the Lead Retention and Success Coach assists students and instructors in identifying barriers to student success and implementing proactive strategies that promote retention. The Retention and Success Coach fosters a supportive and inclusive culture for new and returning students and positively impacts program performance by increasing retention and transition to post-secondary education or the workforce. As Lead, this position will supervise and support all other ESOL Retention and Success Coaches. Comprehensive Benefits Package to include health insurance with the NC State Health Plan for Teachers and State Employees, retirement benefits through the NC Retirement System, Paid Time Off, and a supplemental cafeteria plan. Responsibilities Expertly interact with data, presentation, email, and other institutional software Facilitate student orientation sessions for new and returning English Language Learners for on and off campus locations for Union and Anson Counties Communicate directly with students via phone, text, email or other media Prepare and implement intervention plans for at-risk students to stay engaged or reengage Provide positive support and manage barriers with internal and community support services Assess student testing data to determine appropriate student class placement Supervise ESOL Retention and Success Coaches Onboard and orient new coaches to the duties of the role Foster growth and development through ongoing support, training, and mentorship Manage staff scheduling to ensure adequate coverage of classes and supportive services to students Organize and maintain student placement documentation for assigned programs Oversee tracking of rosters and attendance data to target at-risk students Work collaboratively with staff and instructors to support student transitions within the program Assist students in developing and managing transition goals to postsecondary education or the workforce Assist at college and community events to engage and recruit prospective students Serve as a classroom substitute, as necessary Actively participate in appropriate professional development and training sessions Actively participate in college committees and activities Demonstrate a high level of professionalism, innovation, collaboration, and institutional commitment in all actions Other duties as designated by the Assistant ESOL Director or the Executive Adult Basic Skills Director Required Qualifications Proficiency in Microsoft Office Suite Proven ability to deal effectively, cooperatively, and tactfully with students, faculty, staff, and administration Ability to interact with students from diverse educational backgrounds Demonstrated ability to cultivate a collegial, collaborative environment Organizational skills with attention to detail and accuracy Availability to work a flexible schedule, mornings, evenings and weekends when needed Preferred Qualifications Experience working with adult learners Experience working with diverse populations Physical Demands Special Conditions Eligibility Summary South Piedmont Community College provides equal employment opportunities to all applicants and employees based on job related criteria without reference to race, color, national origin, religion, gender, age, disability, genetic information, or any other legally protected classification. Applicants are requested to complete questions at the end of the online application process that are strictly voluntary. Answers to these questions will not be provided to the hiring manager, selection committee, or any other employees of South Piedmont other than the Human Resources Office. The Human Resources Office uses this information to maintain accurate confidential records on the composition of each applicant pool. If you require accommodation due to a disability in order to complete the application process, please make your request to the Human Resources Office. Posting Number Posting Number JP00765FY17-18 Open Date Close Date Special Instructions to Applicants Supplemental Questions Required fields are indicated with an asterisk (*).

• Is there any reason known to you why you might be unable to perform consistently and promptly any of the job duties? If Yes, please explain.
• Have you ever been discharged or asked to resign from a position? Yes/No. If Yes, please explain.
• Have you ever been convicted of a crime that has required you either by North Carolina law or any other state or federal law to register as a sex offender? Yes

No * Do you have a Bachelor's degree or higher? Yes No * Please rate your skills and experience in the use of Microsoft Office Suite of Products (Word, Power Point, Excel). Advanced Intermediate Average Beginner None * Are you proficient in customer service skills? Yes No * Are you able to work and communicate positively and cooperatively with adult students and coworkers? Yes No * Are you able to interact with students from diverse educational backgrounds? Yes No * Can you work independently and with teams? Yes No * Do you possess organizational skills with an attention to detail and accuracy? Yes No * Do you have the ability to work a flexible schedule, mornings, evenings and weekends when needed? Yes No #J-18808-Ljbffr South Piedmont Community College