Loan Servicing Specialist

Loan Servicing Specialist

The Loan Servicing Specialist supports the ongoing administration and servicing of the Bank's loan portfolio by ensuring loan accounts and collateral records are accurately maintained throughout the life of the loan. This role is responsible for processing loan payments and disbursements, boarding and funding loans, maintaining collateral files, and supporting insurance and filing fee activities. The position also responds to routine customer and internal inquiries, resolves straightforward servicing issues, and escalates more complex matters as needed. Working within established procedures, the Loan Servicing Specialist helps support operational accuracy, regulatory compliance, data integrity, and a positive customer experience across Commercial, Ag, Consumer, and Mortgage loan portfolios.

FIRST Values

• Family – We support, trust, and respect each other, our customers, and our shareholders.
• Independence & Innovation – We embrace change as vital to our success.
• Relationships – We build relationships that are based on strong character, mutual loyalty, trust, and respect.
• Stewardship – We take care of ourselves so we can take care of others.
• Teamwork – We help each other grow and succeed.

Who we are:

The First National Bank in Sioux Falls began its long-term commitment to the Sioux Falls area in 1885. The oldest bank in Sioux Falls owes its longevity to a combination of service, stability, innovation, and family involvement. Over the past 140 years, The First National Bank in Sioux Falls has worked diligently to promote the growth and vitality of our city and the surrounding area. The Bank strives to continually be recognized as a community leader by reinvesting financial resources back into the communities it serves and encouraging active employee involvement in community volunteer organizations.

The First National Bank Way, which is a blend of our Mission Statement and FIRST Values, serves as the foundation of our culture. It is a gift that has been passed down to us and is the legacy that we will protect and preserve. Nothing is more important to us – it is the cornerstone of our success.

Our culture is driven by integrity, service, and strong values; nothing has shaped it more than our FIRST Values.

Our FIRST Values are not just words; they are truly felt by our employees, customers, shareholders, and communities. They tell us who we are as a business and guide our behaviors and decisions as we move forward and build successful relationships.

Although banking has evolved over the years, our mission and values have not and will not change.

What will you do:

Accountabilities

Loan Collateral & Compliance Management

Ensure accurate filing, tracking, maintenance, and release of loan collateral to protect the Bank's lien position and support regulatory and servicing requirement across Commercial, Ag, Consumer, and Mortgage portfolios.

• Follow established procedures to file UCC, title, and mortgage documents with the secretary of State and/or Register of Deeds via mail or online system (AccuAccount, Fiserv Premier and Vitu).
• Follow established procedures to release of loan Collateral such as UCC, title and mortgage using external and internal systems (Vitu, AccuAccount, and Fiserv Premier software).
• Arrange, administer, and maintain critical documents in vault.
• Monitor timely receipt of critical loan documents and file them appropriately. Identify missing and/or incorrect documentation in loan files and report issues through proper channels.
• Process homeowner insurance payments via Ascend, timely and with a high degree of accuracy.
• Responsibilities within this accountability may vary based on assigned focus and business needs.

Loan Boarding & Funding Operations

Accurately board and fund consumer and commercial transactions by transferring approved loan data from origination systems to the core platform and processing related payments, advances and disbursements, and adjustments to support effective loan servicing.

• Onboard all consumer, commercial, Agricultural and mortgage loans from origination system (LaserPro and MortgageBot) to the core platform (Fiserv Premier) using the connector (ICC and Ground control).
• Process loan payments, advances, wires and additional monetary transactions.
• Responsibilities within this accountability may vary based on assigned focus and business needs.

Operational Excellence & Process Improvement

Support reliable end-to-end operations by coordinating work, resolving issues, and ensuring timely and consistent execution across dependencies, resolving issues, and ensuring timely, accurate, and consistent execution. Identify opportunities to improve process, reduce work and strengthen efficiency, quality and risk management.

• Participate in cross-functional training to support all areas within the Loan Operations team.
• Identify opportunities to improve loan documentation and review workflows by observing recurring issues, inefficiencies, or manual workarounds.
• Follow established procedures and controls consistently, and raise potential risks, gaps, or process breakdowns through appropriate escalation channels.
• Document errors, exceptions, or quality findings accurately to support trend identification and root - cause analysis.
• Apply updated procedures, job aids, and system enhancements as processes evolve.
• Provide feedback on tools, templates, and documentation standards to support accuracy and efficiency.
• Participate in testing and implementation of system updates (e.g., LaserPro Uploader, imaging, or core enhancements) to ensure process changes function as intended.
• Support change management by adopting new processes, tools, or controls and reinforcing consistent practices across the team.

Qualifications

Secondary education in business or related field preferred. One or more years of relevant work experience or a combination of education/experience that would enable incumbent to meet accountabilities and required competencies of the position. Experience in banking preferred.

Skills and Abilities

• Goal-oriented and self-motivated. Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Demonstrate creativity and problem-solving skills. Solution-oriented.
• Ability to conduct relationships in a manner that ensures cooperation and positive results.
• Working knowledge of Microsoft Office programs and be able to learn job-related software
• Ability to adapt to the needs of the organization and teammates.

What's in it for you?

• Health Insurance
• Dental & Vision Insurance
• Profit Sharing
• Paid Vacation & Holidays
• Company paid short and long term disability
• Tuition Reimbursement Program
• Employee Banking Perks
• Community Volunteer time
• And More!