Systems Administrator

We're looking for a technically solid and people‑first Systems Administrator to join our IT team. You'll be the backbone of day‑to‑day infrastructure operations — keeping systems running, networks healthy, and users happy. This role is a great fit for someone who loves solving real problems, communicates clearly with non‑technical staff, and takes pride in both their uptime and their relationships. You’ll manage a hybrid environment spanning on‑premises and cloud infrastructure, with a healthy mix of hands‑on technical work and direct user engagement. No ticket gets closed without the person on the other end actually feeling helped. Key Responsibilities Systems Administration Manage and maintain Windows Server environments including Active Directory, Group Policy, DNS, and DHCP including Dell, HP, and Nutanix hardware and infrastructure. Administer Microsoft 365 services — Exchange Online, Teams, SharePoint, Intune/Endpoint Management Handle user lifecycle management: provisioning, offboarding, permissions, and license assignment Monitor system health and performance; respond to alerts and elevate when needed Maintain backups, patch schedules, and disaster recovery procedures Support hybrid AD / Azure AD (Entra ID) environments including device sync and conditional access Networking Troubleshoot LAN/WAN connectivity, VLAN configuration, and wireless infrastructure (Meraki or similar) Assist with firewall rule management, VPN configuration, and remote access solutions Support network‑based authentication (NPS/RADIUS, certificate‑based Wi‑Fi, 802.1X) Work with vendors on circuit issues, outages, and hardware replacements Document network topology, IP schemes, and change records End User Support & Experience Serve as a senior escalation point for helpdesk tickets — own issues through to resolution Communicate clearly with non‑technical users: explain the what, the why, and the timeline Identify recurring issues and implement proactive fixes, not just band‑aids Maintain a well‑organized knowledge base and contribute to team documentation Onboard new staff with a polished, consistent setup experience Gather feedback and advocate for user‑impacting improvements to tools and processes What We’re Looking For Experience & Technical Skills 3–5 years in a systems administration or IT support role Solid hands‑on experience with Windows Server, Active Directory, and Microsoft 365 Working knowledge of networking fundamentals: TCP/IP, DNS, DHCP, VLANs, routing basics Familiarity with MDM/endpoint management platforms (Intune, Jamf, or equivalent) Comfortable in hybrid cloud environments (Azure AD / Entra ID preferred) Experience with ticketing systems and structured change management Soft Skills & Approach Genuinely enjoys helping people — not just closing tickets Communicates clearly in plain English, both in writing and face‑to‑face Calm and methodical under pressure; can prioritize during high‑volume periods Takes ownership: follows through, follows up, and owns mistakes when they happen Documents work thoroughly and shares knowledge with the team Curious and self‑directed — looks things up, tests hypotheses, learns continuously Nice to Have Experience with endpoint security tools (e.g. FortiClient, CrowdStrike, Defender for Endpoint) Scripting skills in PowerShell for automation and reporting Exposure to ITSM frameworks (ITIL foundation or equivalent experience) #J-18808-Ljbffr