Sober Support Unit Supervisor (PCN 1568)

SSU Supervisor

The SSU Supervisor provides direct oversight and support to Substance Use Stabilization Unit staff while ensuring the delivery of high-quality, recovery-oriented services to adults experiencing a substance use disorder (SUD) crisis. The Supervisor promotes a welcoming, person-centered environment, supports staff development, monitors service delivery, and assists with maintaining continuous operations of the unit.

Essential Functions

• Foster a warm, welcoming, and recovery-oriented environment for persons served.
• Provide direct supervision and guidance to SSU staff during assigned shifts, ensuring adherence to agency policies, procedures, and program standards.
• Monitor staff performance and provide ongoing coaching, support, and corrective feedback as needed.
• Assist with staff orientation, training, and professional development.
• Ensure accurate, timely, and complete documentation and recordkeeping by staff.
• Conduct routine chart audits and participate in case reviews to ensure quality service delivery and compliance with regulatory requirements.
• Support daily operations of the SSU, including coordination of admissions, discharges, and service delivery.
• Assist in developing staff schedules and coordinate shift coverage to ensure uninterrupted services.
• Provide leadership during crisis situations and support staff in implementing de-escalation and intervention strategies.
• Ensure persons served receive short-term, intensive stabilization services and are connected to appropriate community resources.
• Collaborate with treatment providers, healthcare professionals, and community partners to support continuity of care.
• Assist with discharge planning and facilitate referrals to outpatient, residential, partial hospitalization, and other recovery support services.
• Participate in team meetings and communicate program updates, concerns, and recommendations to management.
• Monitor program activities and report operational issues, service trends, and client concerns to the Program Manager.
• Promote compliance with safety procedures, communicable disease prevention protocols, and agency standards.
• Participate in on-call rotation and provide operational support as assigned.
• Perform other duties as assigned.

Job Requirements and Qualifications

Education: High School Diploma or GED or Bachelor's degree in a human service-related field (social work, psychology, counseling, family services, sociology, criminal justice) or a bachelor's degree in nursing (RN). Master's degree in human services preferred

Training Requirements (licenses, programs, or certificates): State of Michigan Licenses, certification and/or registrations in appropriate behavioral health field or For EMT's and Paramedics, licensure required or For Peer Recovery Coaches, certified peer recovery coach certificate

Experience Requirements: Experience in providing services to individuals with Substance Use Disorders, adults with Mental Illness, children with Serious Emotional Disturbance or adults and/or children with Intellectual/Developmental Disabilities. Preference for experience in providing services in the public sector.

Preferred Experience: Minimum of two years of leadership experience working within a managed care setting. Demonstrated leadership skills in a managerial or supervisory position in the public or private sector. Experience in working with electronic health records. Experience in customer service. Experience with data entry. Experience in crisis de-escalation. Experience working with adults with substance use disorder or intellectual

Job Specific Competencies/Skills: Interpersonal Skills. Strong Organizational Skills. Data Analysis. Strategic Planning. Strong written and oral communication. De-escalation. Strong leadership and problem-solving skills. Knowledge Requirements: HIPPA. Microsoft 365. Recipient Right's. Mental Health Code. Medicaid Manual

Oakland Community Health Network's Core Competencies:

• Interacting with others in a way that gives them confidence in one's intentions and those of the organization; demonstrating loyalty to the organization and its mission and values; maintaining social, ethical, and organizational norms; firmly adhering to codes of conduct and ethical principles. (Integrity/Building Trust)
• Making customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships, recognizing that the ultimate customer is the person served. (Customer Focus)
• Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. (Continuous Learning)
• Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence in addition to consciously adopting organizational standards of excellence. (Work Standards)
• Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. (Communication)

Additional Information

Must have available means of transportation to and from OCHN. Must be available for meetings and events which may occur outside of standard office hours. Work performed primarily in a crisis center environment. The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation. OCHN is committed to building a diverse team and fostering an inclusive and equitable culture. We are proud to be an equal opportunity employer that embraces and encourages our employees' differences. This includes (but is not limited to) ability, age, color, family type, gender expression and identity, individual expression, medical conditions, national origin, pregnancy, race, religion, sexual orientation, veteran status, and all other diverse and wonderful characteristics.

Oakland Community Health Network