Operations Manager

Job Description

Job Description

We are looking for an experienced Operations Manager to support daily people operations and help build a productive, accountable workplace in Littleton, Colorado. This position plays a key role in employee relations, onboarding, workforce coordination, and operational support for a growing service organization. The ideal candidate brings strong leadership, sound judgment, and the ability to balance administrative oversight with hands-on team support.

Responsibilities:

• Lead employee lifecycle activities, including recruiting, onboarding, training coordination, performance feedback, and day-to-day staff support.

• Organize staffing plans and shift coverage to align labor resources with production volume, service priorities, and business demands.

• Partner with leadership to address employee relations matters, attendance concerns, coaching needs, and workplace issues in a timely and thorough manner.

• Track operational performance by reviewing reports, monitoring workflow progress, and helping ensure work is completed accurately and on schedule.

• Maintain compliance with workplace safety expectations, regulatory standards, and internal procedures while reinforcing consistent best practices across the team.

• Communicate with customers, internal departments, and leadership teams to provide clear updates, resolve service questions, and support a high level of customer satisfaction.

• Oversee administrative processes such as documentation, invoicing coordination, weekly reporting, and follow-up activities tied to aging items or open actions.

• Help develop, update, and maintain standard operating procedures, training materials, and other process documentation to support continuous improvement.

• Support equipment upkeep planning, basic facility coordination, and readiness efforts related to annual third-party verification requirements.

• Bilingual in English and Spanish

• Previous experience (3+ years) in operations leadership, or a similar people-management role within a fast-paced business environment.

• Working knowledge of employee relations, onboarding practices, scheduling coordination, and HR administration.

• Ability to supervise teams, provide coaching, manage performance conversations, and contribute to a positive workplace culture.

• Strong organizational skills with the ability to manage multiple priorities, maintain accurate records, and meet deadlines consistently.

• Proficiency with Microsoft Office applications and comfort learning business systems used for reporting, document management, and expense processing.

• Effective written and verbal communication skills, with the ability to interact professionally with employees, customers, and corporate partners.

• Familiarity with safety-focused environments and a commitment to maintaining compliance, quality, and service standards.