Operations Manager

Operations ManagerLava Island is an indoor play oasis where kids fly across trampolines, dive into foam pits, race down slides, and disappear into towering jungle gyms while families share pizza and celebrate birthdays. It is loud, bright, and full of energy, and it is the kind of place where memories happen without warning.The Operations Manager is the General Manager's right hand and one of the most important leaders in the building. You lead the team on shift, serve as Manager on Duty, and keep operations moving across the café, the park floor, and party events. When the park is busy and the pressure is on, you are the steady presence who keeps the team confident and the experience smooth. It is also a role with a clear path forward; many of our strongest General Managers grew from here.Lead the floor in a fast-paced, guest-first environment where every shift mattersCoach and develop team members and supervisors in real timeGrow through Intentional Leadership, our development program, on a real path toward General ManagerBe part of a supportive culture grounded in trust, standards, and accountabilityCompetitive salary, leadership incentive, medical, dental, and vision, and employee perksServe as Manager on Duty, present and aware across the whole park during your shiftKeep guest-facing areas clean, staffed, and ready, and handle guest issues on the spotAssign zones, set clear expectations, and coach the team in real timeHold the team accountable for tasks, safety, and service with fairness and consistencyLead proactively so problems are prevented before guests feel themComplete opening, shift-change, and closing procedures, checklists, deposits, and reportingKeep the park guest-ready and safe, and keep the café stocked and running on timeWe do not just hire leaders, we develop them. Every park leader grows through Intentional Leadership, our leadership development program built on a simple idea: great leadership is built on purpose. As an Operations Manager, you are expected to be both an exceptional manager and an exceptional leader, and this program is a real part of your path toward running your own park.An ownership mindset; you treat the shift and the park's results as your ownHands-on leadership; you set the standard alongside the teamSteady under pressure; the team borrows the leader's energyA coach; you give clear, real-time direction and hold the standardStrong organization and clear communication with team members and guestsExperience leading teams in a fast-paced hospitality or customer-facing setting, ideally 15 or more people on a shiftCurrent ServSafe Manager Certification, or completion within 30 days of hireAvailability for weekends, evenings, and holidays; Friday, Saturday, and Sunday are required, across opening and closing shiftsWillingness to be hands-on, including cleaning and park prep alongside the teamAbility to stand, walk, and move for extended periods and lift up to 50 lbsAbility to pass a background check and drug screen