Genesys Contact Center SME (Genesys CX/Engage , Amazon Connect))

GAC Solutions

Experience

12+ years of experience in contact center technologies and CX solutions
Proven track record in solution architecture and end-to-end CCaaS delivery, especially with Amazon Connect
Hands-on expertise with:
Amazon Connect (mandatory)
Genesys Cloud CX or Genesys Engage (preferred for migration/coexistence scenarios)
Experience working in AWS cloud environment (strongly preferred); Azure/GCP knowledge is a plus
Strong background in enterprise integrations and API-based architectures
Experience leading CCaaS transformation or migration programs, particularly to Amazon Connect
Exposure to AI, automation, and conversational technologies (Amazon Lex, chatbots, voice bots)
Experience working with cross-functional teams and senior stakeholders

Vacancy posted 2 days ago

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