Sr. Operations Specialist

Operations Specialist

Uneekor, Inc. uses technology and design to connect the world through golf, empowering every golfer to be the best version of themselves on and off the course. We have revolutionized the US golf simulator industry from the commercial golf simulator market success at the global level by offering first-of-its-kind overhead launch monitors in the open technology platform to thousands of individual golfers. Seamlessly combining hardware and simulator software programs, our passion is to create valuable content, products, and services that fulfill millions of golfers' passion for their love of the game.

We are seeking a skilled and enthusiastic Operations Specialist to join our dynamic team. As an Operations Specialist, you will be responsible for order fulfillment, inventory tracking, shipping and receiving of hardware, and RMA. Your exceptional communication skills and technical expertise will be crucial in ensuring customer satisfaction and maintaining our reputation for delivering high-quality support.

Your responsibilities:

• Oversee the end-to-end lifecycle of customer orders, ensuring seamless integration from receipt through processing, shipment, billing, and archiving.
• Implement and refine logistics strategies to guarantee timely and accurate product delivery, aligning with organizational goals.
• Lead the management of customer return requests, including tracking, disposition, and processing of credits or RMAs, ensuring adherence to company policies.
• Ensure all customer documentation requests are fulfilled promptly and accurately, maintaining compliance with regulatory standards.
• Serve as a primary point of contact for customers, addressing inquiries related to order status, shipments, invoices, returns, quotations, and company policies.
• Maintain consistent and timely communication with internal departments such as Technical Support, Accounting, and Sales to resolve issues and optimize processes.
• Collaborate with warehouse teams to monitor stock levels, ensuring adequate inventory while minimizing excess and obsolete stock, aligning with supply chain best practices.
• Generate and analyze reports on sales metrics, order status, and customer feedback to inform strategic decisions.
• Utilize data analytics to identify trends, assess performance, and implement continuous improvement initiatives across logistics operations.
• Establish and maintain effective feedback mechanisms to evaluate and enhance supplier service and quality performance.

Qualifications:

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field; advanced certifications or an MBA is advantageous.
• 5+ years of experience in operations, supply chain, logistics, order management, inventory, or a related field.
• In-depth understanding of supply chain management principles, logistics processes, and best practices, with a focus on continuous improvement.
• Experience with ERP systems such as NetSuite or Shopify; proficiency in data analysis tools and Microsoft Office Suite.
• Proven ability to analyze complex logistics challenges, identify root causes, and implement effective solutions.
• Exceptional written and verbal communication skills, with the ability to engage effectively with internal teams and external partners.
• Demonstrated ability to lead cross-functional teams, mentor staff, and drive operational excellence in a dynamic environment.
• Familiarity with industry regulations and standards, ensuring compliance across all logistics operations

Physical Demands/Environmental Factors:

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• Occasionally required to stand and walk.
• Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

Uneekor Inc. is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.