IT Operations - Support Sr Specialist

Job DescriptionThe Portfolio Group, under the Workplace Experience Group umbrella, delivers seamless experiences from the breakroom to the boardroom, providing a signature suite of services for each unique business portfolio. Our team builds partnerships that excel, creating experiences that break the mold, where convenience, consistency, and excellence are a given. One Partner. Infinite Solutions.The IT Specialist – Client Group Implementation & Support serves as a hands-on technology resource dedicated to a designated client group delivering reliable IT services, executing technology deployments, and resolving operational issues across client locations nationwide. This role works closely with onsite teams, corporate IT, and vendors to support day-to-day operations and drive implementation success. This position requires up to 75% travel to client locations across the country.Job ResponsibilitiesServe as a primary hands-on IT resource for the client group, supporting technology needs across multiple locations nationwideExecute technology deployments, system upgrades, hardware installations, and operational enhancements at client sitesDiagnose and resolve incidents, service requests, and escalations to minimize disruption to business operationsSupport client-specific IT projects from planning through go-live, ensuring consistent and on-time deliveryPartner with onsite leadership, corporate IT, and vendors to maintain consistent service standards across all locationsPerform configuration, testing, and validation of hardware, software, network connectivity, and digital workplace toolsIdentify and document opportunities to improve technology reliability, efficiency, and support processesEnsure adherence to corporate IT standards, security protocols, and client-specific requirementsCommunicate clear status updates on incidents, projects, and operational initiatives to stakeholdersTravel to client locations nationwide — up to 75% — to support implementations, launches, and ongoing operationsQualificationsBachelor’s degree in Information Technology or related field, or equivalent experience3–5+ years of experience in IT support, implementation, or field services rolesExperience supporting multi-site, client-facing technology environmentsStrong hands-on troubleshooting, deployment, and project execution skillsExcellent communication and stakeholder management abilitiesExperience in hospitality, workplace services, or consumer-facing environments preferredAbility and willingness to travel up to 75% to support client locations across the countryEducationAbout AramarkOur MissionRooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About AramarkThe people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook, Instagram and Twitter.