Senior Full Stack Java Engineer Workforce Management (WFM)

We are looking for a Senior Full Stack Engineer to join the Workforce Management product stream and build enterprise-scale solution supporting forecasting capacity planning scheduling real-time adherence intraday management and operational reporting in contact center environment. You will use Java and Spring Boot to deliver scalable services React with TypeScript to create intuitive workforce applications and where appropriate for integrations or supporting components. The role suits an engineer who can translate complex workforce rules and high-volume operational data into maintainable auditable software. Experience with Customer Experience (CX) platforms is a strong advantage; practical knowledge of WFM processes or products is preferred.

Responsibilities:

• Design and implement workforce planning forecasting scheduling and optimization capabilities using Java Spring Boot and established domain-driven design practices.
• Build microservices for forecasting staffing calculations schedule generation shift management adherence exceptions and operational reporting.
• Develop responsive workforce applications using TypeScript and React with accessible workflows for planners supervisors and employees.
• Design and consume REST APIs using an API-first approach; define and maintain clear OpenAPI/Swagger contracts and versioning standards.
• Implement event-driven workflows that ingest and publish schedule changes agent states queue metrics forecasts and adherence events.
• Integrate WFM capabilities with CX platforms ACD and routing systems HR systems payroll identity services and enterprise data platforms.
• Model workforce and operational data in PostgreSQL and other relational databases with attention to integrity history time zones and query performance.
• Containerize services and contribute to cloud-native deployment patterns configuration management and environment consistency.
• Build and maintain CI/CD pipelines including Jenkins automated tests quality gates and repeatable deployment processes.
• Troubleshoot production issues and optimize application performance batch processing concurrency scalability and reliability.
• Participate in code reviews technical design sessions architecture discussions sprint planning and continuous improvement activities.
• Collaborate with Product Operations Research QA DevOps UX and other stakeholders to convert needs into deliverable solutions.

Qualifications :

• 8 years of experience in full-stack software development including ownership of production applications.
• Strong understanding of workforce management concepts including forecasting staffing scheduling adherence intraday management shrinkage occupancy and service level management.
• Experience working with complex business rules engines optimization logic scheduling algorithms or workforce planning workflows.
• Strong hands-on experience with Java and Spring technologies particularly Spring Boot REST services security and persistence
• Solid frontend development experience with Angular or React TypeScript component-based design state management and modern testing practices.
• Familiarity with for integrations lightweight services build tooling or supporting components.
• Experience integrating WFM with ACD routing HR payroll CRM or data warehouse platforms.
• Experience with AWS services and Amazon Connect is preferred.
• Proven experience designing REST APIs microservices and event-driven services in distributed environments.
• Strong SQL skills and experience designing efficient data models in PostgreSQL or comparable relational databases.
• Experience developing deploying or supporting cloud-based and containerized applications.
• Excellent communication skills including the ability to produce clear technical documentation and lead client-facing workshops.

Nice to have:

• Experience building configurable rule engines for labor policies scheduling constraints or workforce optimization scenarios.
• Exposure to workforce forecasting models simulation techniques optimization algorithms or machine learning applications in workforce planning.
• Experience with real-time operational data processing and event-driven architectures supporting workforce adherence and performance management.
• Experience with Kafka RabbitMQ or similar messaging and event-streaming technologies.
• Exposure to workforce analytics optimization techniques or operational research concepts.
• Familiarity with Jenkins Kubernetes cloud platforms observability tooling and secure software delivery practices.
• Practical experience with AI-assisted software development or AI-enabled solutions including tools such as Claude or GitHub Copilot is a plus.

Additional Information :

We offer:

• Culture of Relentless Performance:  join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
• Competitive Pay and Benefits:  enjoy a comprehensive compensation and benefits package including health insurance and a relocation program.
• Work From Anywhere Culture:  make the most of the flexibility that comes with remote work.
• Growth Mindset : reap the benefits of a range of professional development opportunities including certification programs mentorship and talent investment programs internal mobility and internship opportunities.
• Global Impact:  collaborate on impactful projects for top global clients and shape the future of industries.
• Welcoming Multicultural Environment:  be a part of a dynamic global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
• Social Sustainability Values:  join our sustainable business practices focused on five pillars including IT education community empowerment fair operating practices environmental sustainability and gender equality.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race color religion sex national origin age disability veteran status sexual orientation gender identity or any other protected status under applicable law.

Remote Work :

Yes

Employment Type :

Full-time