Order Fulfillment Lead

Position Order Fulfillment Lead Department 2050 - Order Fulfillment Reports To Order Fulfillment Supervisor Status Non-Exempt Job Summary Working Lead position that provides direction and leadership for the Order Fulfillment Department. Ensures team members are trained and are following set procedures for specific tasks. Properly distributes workforce to increase productivity, quality and meet specific deadlines. Ensure that all additional tasks or priorities assigned on a day to day "as needed" basis are completed in accordance with direction given. Specific Responsibilities Responsible for training team members and ensures company policies and work instructions are being properly followed. Provide team members with the necessary tools and information to ensure timely completion of tasks. Communicate to team members daily goals and cover any specific instructions and/or information given by management. Properly distribute and/or redistribute workforce to maintain required levels of productivity and quality. Communicates with other leads, supervisors and/or managers to share resources as needed to ensure the shift's success. Advise management of problems that may adversely affect the timely completion of tasks. Timely communicate and follow-up with various departments using Microsoft Outlook/email. Ensure that all additional tasks and/or priorities assigned on a day to day "as needed" basis are completed in accordance with direction given. Fulfill responsibilities under ISO 9001 and 14001, understand and fully support ISO system. Maintain a safe and clean work environment. Understand and follow all company rules and regulations. Perform all other duties as assigned or required. Core Competencies Job Knowledge: Understand duties and responsibilities, have necessary job knowledge, have necessary technical skills, understand company mission/value, keep job knowledge current, be in command of critical issues. Teamwork: Meet all team deadlines and responsibilities, listen to others and value opinions, help team leader to meet goals, welcome newcomers and promote a team atmosphere. Decision Making/Judgment: Recognize problems and respond, systematically gather information, sort through complex issues, seek input from others, address root cause of issues, make timely decisions, make difficult decisions, use consensus when possible, and communicate decisions to others. Initiative: Tackle problems and take independent action, seek out new responsibilities, act on opportunities, generate new ideas, practice self-development. Productivity: Manage a fair workload, volunteer for additional work, prioritize tasks, develop good work procedures, manage time well, and handle information flow. Problem Solving/Analysis: Break down problems into smaller components, understand underlying issues, simplify and process complex issues, understand the difference between critical details and unimportant facts. Quality: Be attentive to detail and accuracy, be committed to excellence. Present work in a professional format, with figures checked and correct grammar and spelling. Look for improvements continuously, and go the extra mile to present a complete and polished finished product. Monitor quality levels, find root cause of quality problems, own/act on quality problems. Education and Experience Requirements High school diploma or equivalent. One year previous warehouse supervisory or lead experience preferred. Effect oral and written communication skills; must be able to read, write and understand English. Excellent organizational and planning skills. Ability to prioritize. Experience in MS Office, PKMS, Oracle and Business Objects a plus. Must be able to lift up to 40 lbs. Location Plainfield, Indiana Schedule 6:00 to 2:30pm Monday through Friday (Occasional overtime required) Benefits Offered and effective the 1st of the month following the date of hire Medical Dental Vision Health Savings Account Flexible Spending Accounts Life and AD&D Insurance Accident, Critical Illness and Hospital Indemnity Insurance 401K plan #J-18808-Ljbffr