Office Manager

Medical Office Manager

OnePlus Healthcare Group | Miami Gardens, FL
Full-time | On-site

Lead a team. Improve patient care. Make a measurable impact.

OnePlus Healthcare Group is seeking a hands‑on Medical Office Manager to lead the daily operations of our Miami Gardens practice. We’re looking for an organized, accountable leader who can support staff, strengthen practice performance, and create an exceptional patient experience.

In this role, you will partner with providers and operational leadership to improve patient access, scheduling, revenue cycle workflows, and quality outcomes. The ideal candidate is comfortable coaching employees, resolving problems, and turning performance reports into clear action plans.

What You’ll Do

Lead Daily Practice Operations

• Oversee scheduling, registration, insurance verification, referrals, medical records, and front‑office workflows.
• Coordinate staffing, coverage, and daily assignments to maintain efficient practice operations.
• Conduct daily huddles and regular team meetings to communicate priorities and address barriers.
• Monitor patient flow, wait times, cancellations, and no‑shows; implement improvements that increase access and completed visits.
• Develop and maintain office procedures that support consistent, efficient service.

Build and Support a Strong Team

• Participate in interviewing, hiring, onboarding, and training employees.
• Set clear expectations, provide ongoing coaching, and conduct performance reviews.
• Address performance concerns promptly and foster a culture of accountability, teamwork, and respect.
• Review timekeeping and coordinate staff schedules.

Strengthen Financial Performance

• Manage office‑level revenue cycle performance in partnership with billing and operational leadership.
• Oversee accurate registration, patient financial counseling, copay and balance collection, payment posting, and deposit reconciliation.
• Identify and resolve office workflow issues contributing to claim delays, denials, or missed revenue.
• Review productivity, collections, and operational reports; develop action plans to address performance gaps.
• Support responsible purchasing, inventory management, and expense control.

Improve Patient Experience and Practice Growth

• Model professional, compassionate service and coach staff on effective patient communication.
• Resolve patient complaints promptly and implement improvements to prevent recurring issues.
• Partner with providers to address access, communication, and service concerns.
• Support marketing initiatives, patient retention, and community outreach.

Drive Quality and Care Coordination

• Coordinate practice efforts to improve HEDIS performance and Medicare Risk Adjustment (MRA) documentation completeness and accuracy.
• Track annual wellness visits scheduled and completed, preventive screenings, and outstanding care gaps.
• Coordinate medication adherence outreach and timely emergency department and hospital discharge follow‑up.
• Work with providers and care teams to complete follow‑up actions and maintain accurate tracking.

Maintain Compliance and Operational Standards

• Maintain workflows consistent with HIPAA, OSHA, applicable employment requirements, and company policies.
• Protect patient confidentiality and maintain organized, accurate records.
• Identify operational risks and elevate concerns appropriately.
• Participate in special projects and practice improvement initiatives.

What You Bring

• At least 3 years of medical practice experience, including 2 years in a supervisory or management role.
• Experience in primary care, managed care, or a multispecialty outpatient setting preferred.
• Working knowledge of medical billing, insurance verification, collections, and revenue cycle workflows.
• Familiarity with Medicare Advantage, HEDIS, MRA, and preventive care coordination strongly preferred.
• Experience using electronic health records, practice management systems, and Microsoft Excel.
• Strong communication, organization, problem‑solving, and staff coaching skills.
• Ability to interpret reports, prioritize competing needs, and follow through on measurable goals.
• Associate or bachelor's degree in healthcare administration, business, or a related field preferred; equivalent relevant experience considered.
• English/Spanish bilingual proficiency preferred.

What Success Looks Like

• Reliable staffing and a well‑organized daily workflow.
• Improved patient access, completed visits, and annual wellness visit completion.
• Timely follow‑up on care gaps, medication adherence, and hospital discharges.
• Accurate collections, reconciliations, and revenue cycle processes.
• Responsive complaint resolution and a positive patient experience.
• A trained, supported team that consistently meets expectations.

Compensation and Benefits

Salary: Based on experience and qualifications.

OnePlus Healthcare Group offers a benefits package that includes:

• Paid time off
• Holiday pay
• Medical, dental and vision insurance
• 401(k) retirement plan