Creative Project Manager/Workflow Coordinator (2nd Shift - Hybrid)

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact. Creative Project Manager / Workflow Coordinator – 2nd Shift, Columbus, OH Hybrid role: 4 days in office, 1 day remote Schedule: Monday – Friday 12:30 p.m. – 9:30 p.m. The Project Manager will support a graphic design / creative team that creates captivating and innovative presentations for our banking client. In this role, you will coordinate and manage multiple creative projects with varying complexity across several channels, throughout the lifecycle from the initial meeting through the final disposition of the client's projects. Key Responsibilities Act as primary day-to-day liaison between clients and internal creative teams. Manage projects, including scheduling, estimating, obtaining job detail information and job tracking. Establish and promote excellent customer service through effective and proactive communications to inform clients and other stakeholders on project status. Assemble appropriate resources/departments required to successfully implement the client’s projects. Enter and track a high volume of data-related work components and updates to the client project tracking system. Effectively manage multiple timelines and projects at various stages of a project life cycle. Peer Proof creative to ensure the accuracy of specifications. Lead day-to-day management and optimization of projects, entering specifications using job management software, and ensuring proper priority is given to each job to meet client expectations. Demonstrate understanding in each area of Creative Services. Attend and set relevant client meetings and project management status calls bringing in appropriate resources from Creative Services as needed. Maintain contact with clients and Creative team to set project milestones, create project estimates, track schedules, advise of job progress, scheduling concerns, and any requests for additional information or materials, when required. Maintain pre-set deadlines and produce innovative designs while understanding and adhering to clients’ budgets for individual projects. Track and report on quality metrics and strategize with the client to develop customer loyalty. Trains other employees as needed. Perform other related duties and participate in special projects as assigned. Qualifications Bachelor's degree in area relative to the business. Minimum 5 years of relevant experience in a similar client-facing position. Background in the Design and/or Banking industry preferred. Excellent computer skills; ability to learn new programs, and ability to provide basic troubleshooting. Must be proactive, collaborative, driven, and seek excellence in the execution of tasks. Experience in utilizing continuous improvement tools to create and track metrics. Complete understanding of the “Big Picture” which allows the individual to problem-solve, analyze potential solutions, and use sound judgment to make good business decisions. Ability to interpret and understand clients’ expectations and guide creative teams. Strong project-management skills, organizational skills, and time-management skills. Proven track record with strong and effective client relationships and solution delivery. Superior presentation and communication skills, both written and verbal, with the ability to listen for understanding. Ability to manage multiple projects across multiple timelines in a dynamic environment. Excellent interpersonal skills; experience and ability to work with cross-functional teams, internally and client-side. Ability to anticipate needs on behalf of the client, not only to serve the client but also to increase volume and profitability. Knowledge of administrative software, including Microsoft Office (Excel, Word, PowerPoint) and Access; basic working knowledge of design or development skills/software (Adobe Creative Suite, including InDesign, Illustrator, Photoshop, and Acrobat). Must have the ability to work independently and manage high volumes of information during high-stress situations. RRD's current salary range for this role is $59,700 to $90,700/year. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future. At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift and location. Depending on the role, in addition to base salary, the total compensation package may also include participation in a bonus, commission or incentive program. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts. Equal Opportunity Employer: RRD is an Equal Opportunity Employer, including disability/veterans. #J-18808-Ljbffr RR Donnelley