Atlassian Administrator

At Zelis, we Get Stuff Done. So, let's get to it! A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients. At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture. A Little About You You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are. Position Overview This role is responsible for analyzing business processes, gathering requirements, and designing technology solutions of moderate complexity. This role bridges business needs and technical solutions, ensuring systems align with organizational goals. The analyst works with limited supervision, manages small to medium projects, and provides guidance to junior analysts. What You'll Do: Must have the following: Atlassian Assets & Jira Service Management Analyze and document business requirements for IT projects and system enhancements. Develop functional specifications and workflows for software development. Collaborate with cross-functional teams to ensure project goals are met within timelines and budgets. Conduct system testing, validation, and quality assurance for new and modified applications. Provide end-user training and technical support for implemented systems. Maintain and update system documentation, including process maps and user guides. Monitor and troubleshoot system issues and recommend improvements and escalate complex problems. Participate in continuous improvement initiatives to optimize business processes and system effectiveness. Facilitate meetings and presentations to communicate project status and gather feedback. Collaborate with peers to deliver objectives on time and within budget. Stay current with emerging technologies. What You'll Bring to Zelis: Typically has Bach. +2-3 yrs; Masters +0 yrs Attends company training and regional training in area of expertise. Presents own work to members of department Requires proficiency using AI tools skillfully with an understanding of how to develop/create intelligent prompts and/or agents. Strong analytical and problem-solving skills with attention to detail. Ability to translate business requirements into technical specifications. Effective communication skills for both technical and non-technical stakeholders. Familiarity with software development lifecycle, database management, and project management principles. Proficiency in data analysis tools and business process modeling. Experience with requirements management tools and testing methodologies. Knowledge of ERP systems, CRM platforms, or similar enterprise applications is a plus. Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future. Location and Workplace Flexibility We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies. Equal Employment Opportunity Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We welcome applicants from all backgrounds and encourage you to apply even if you don't meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all. Accessibility Support We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email View email address on click.appcast.io . Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.