Employee Relations Representative

Job Summary

The Employee Relations (ER) Representative serves as a key liaison between employees and management, playing a critical role in promoting a positive and compliant workplace environment. This position is responsible for managing and resolving employee relations issues with professionalism, discretion, and a focus on fair and consistent outcomes. The ER Representative ensures compliance with all applicable federal and state employment laws, as well as internal Garver policies and standards.

Duties and Responsibilities

• Serve as the first point of contact for employee relations inquiries, addressing routine questions related to policies, procedures, and workplace concerns; escalate complex issues to HR leadership as needed
• Act as the intake liaison for employee complaints, conducting initial assessments and ensuring proper documentation
• Conduct preliminary interviews and gather relevant information for employee relations cases, including harassment allegations, workplace complaints, and policy violations
• Partner with managers and supervisors to provide guidance on company policies, performance management, and disciplinary procedures
• Maintain accurate and confidential records for all employee lifecycle events, including resignations, terminations, transfers, and promotions
• Prepare and manage employee relations documentation, including Performance Improvement Plans (PIPs) and corrective actions
• Conduct stay interviews and exit interviews; analyze feedback, identify trends, and present insights to HR leadership
• Ensure compliance with applicable employment laws and regulations (EEO, affirmative action, etc.) and apply this knowledge when advising employees and leaders
• Promote a positive employee relations philosophy aligned with Garver standards and organizational values
• Perform additional duties as assigned

Supervisory Responsibilities

• None

Required Skills and Abilities

• Strong verbal and written communication skills
• Excellent interpersonal, conflict resolution, and negotiation skills
• Effective time management and ability to meet deadlines in a fast-paced environment
• Strong analytical and problem-solving capabilities
• Solid understanding of employment laws, regulations, and HR best practices
• Ability to interpret and apply policies, procedures, and legal guidelines effectively
• Proficiency in Microsoft Office Suite or similar tools

Education and Experience

• Bachelor's degree in Human Resources, Business Administration, or a related field (required)
• Minimum of 3 years of HR experience, employee relations experience preferred
• SHRM-CP or SHRM-SCP certification preferred

Physical Requirements

• Prolonged periods of sitting and working at a computer
• Ability to occasionally lift up to 15 pounds

Grow With Us


Garver offers its employees programs such as company-paid professional memberships, company support for industry licenses and continuing education opportunities that foster a progressive atmosphere. Garver provides the tools, resources, and environment to develop leaders, stimulate ideas, and accomplish projects. By offering highly competitive salary packages, attractive benefits, and a comprehensive wellness program; Garver walks the talk when it comes to work-life balance.


Founded in 1919, Garver is an employee-owned engineering, planning, and environmental services firm focused on aviation, transportation, buildings, federal, water and wastewater services; surveying; advisory services; and construction engineering and inspection. In the top 100 of Engineering News-Record's Top 500 Design Firms list, with more than 1,300 employees, Garver has a people-first culture that drives innovative, client-first service and is consistently recognized as a best firm to work for by Zweig Group. Learn how Garver invests in people and places they call home at GarverUSA.com.


Garver is committed to providing equal employment opportunities to all applicants and employees. Our employment practices are based upon an individual's capabilities and qualifications without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category protected by law.


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