OSS Support Specialist - Franklin Lakes, NJ

Overview OSS Support Specialist - Franklin Lakes, NJ (Contract, IT) Role: OSS Support Specialist Location: Franklin Lakes, NJ Duration: 6+ Months BGV will be done for the selected candidates. Responsibilities Researches, resolves and responds to complex questions received via telephone calls or escalations, and provides support on services in accordance with current standards. Follows up with user to ensure problem is resolved satisfactorily. Acquires and maintains knowledge of relevant product offerings, current support policies, and methods of support delivery, in order to provide technically accurate solutions to users. Develops and provides technical coaching and mentoring to other desktop services staff and company associates. May act as product liaison for major products, working with other areas of IT, other departments and third-party vendors to solve technical issues as needed. Installs new or upgraded hardware/software as assigned via service requests. Coordinates installation with the user and follows up to insure customer satisfaction. Must be able to manually lift up to thirty (30) pounds when moving and repositioning personal computers and ancillary equipment. Provide accurate and timely logging of customer incidents and tasks to meet agreed upon service levels. Demonstrate initiative and act independently to resolve problems. Participate as a member of the rotating IT on-call team that provides 24 hour support to internal customers, not all site require on-call participation. Participate in team projects as requested. Qualifications Experience in IT help desk and desktop services Ability to install hardware/software; lift up to 30 pounds Strong customer service and technical coaching skills Ability to coordinate with users and other IT teams On-call participation may be required Application details Full Name Work Authorization Contact Number Email ID Skype ID Current location Willing to relocate Rate/hr All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr