DIRECTOR, ITS IMPLEMENTATION SUPPORT & TECHNICAL TRAINING

Director, Its Implementation Support & Technical TrainingThe Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible. Information Technology Services (ITS) is DSS's technology services organization. ITS mission is to support the daily, emergent, and long-term needs of both agencies. ITS creates and enhances the technology infrastructure and computer applications that support HRA and DHS and develops applications, including a variety of client eligibility and recertification systems, case management systems, housing systems, employment/work engagement services, revenue producing computer matches, claiming systems, and personnel systems. The Office of Information Technology Services (ITS) is recruiting for one (1) Computer Specialist (Software) IV, to function as Director, ITS Implementation Support and Technical Training, who will; - Oversee the agency-wide planning, coordination, and delivery of complex software implementation, enterprise technical training, online learning systems administration, and technology-related policy development. - Provide senior-level technical leadership for highly specialized and ongoing software functions, guide multi-disciplinary projects of extraordinary technical complexity, and supervise multiple units responsible for training operations and implementation support. - Lead planning, coordination, and execution of extremely complex software implementation functions. - Direct development and delivery of 25+ virtual technical courses offered year-round. Approve design of instructional materials including manuals and simulation videos. - Supervise planning and maintenance of instructor schedules. Oversee review and approval of staff training requests. Leads creation and updates of technology policies and procedures. - Oversee LMS operations including Absorb, Percipio, and ITS Video resources. Ensures accuracy of course data, schedules, and digital updates. Supervises units responsible for implementation support and training. Provides high-level technical guidance for complex software functions.