Chief Operating Officer

Chief Operating Officer

Main Office - Denver, CO

Overview

Salary Range $170,000.00 - $180,000.00 Salary Position Type Full Time

Description

Why work at Rocky Mountain Human Services?

You will have the opportunity to contribute to an organization that is dedicated to embracing the power of community to support individuals and families in creating their future.

RMHS provides great benefits such as:

• Employer paid medical, dental, and vision benefits
• Generous paid time off such as vacation, sick, personal, and holidays
• Life and disability insurance
• Tuition reimbursement (full-time employees only)
• Mileage reimbursement
• 403(B) with company match
• Employee assistance program

Position Purpose:

The Chief Operating Officer (COO) serves as RMHS' enterprise integrator, translating organizational strategy into disciplined execution while building and sustaining an operating model that delivers high-quality, financially sustainable, compliant, and client-centered services. The COO provides executive leadership for program and service delivery, strengthens organizational infrastructure, and partners with the CEO and Executive Team to ensure operational excellence, accountability, and long-term sustainability. Reporting relationships may evolve based on organizational priorities, funding, and service delivery needs.

Essential Duties and Responsibilities:

• Strategy Execution and Enterprise Integration
• Operating Model, Governance, and Decision-Making
• Program and Service Delivery Leadership
• Financial and Operational Sustainability
• Quality, Compliance, and Risk Management
• Performance Measurement and Continuous Improvement
• Workforce Capacity, Training, and Leadership Infrastructure
• Client Experience and Issue Resolution
• Stakeholder, Funder, and Community Relations
• Technology, Data, and Systems Enablement
• Culture and Organizational Health
• Other Duties and Responsibilities

Supervisory Responsibilities:

• This position supervises senior-level program and operational leaders and provides Executive oversight for large, complex service delivery functions. The role has indirect responsibility for a significant portion of RMHS' workforce and is accountable for ensuring that leaders under their supervision effectively manage staff performance, compliance, service quality, fiscal stewardship, and organizational culture.

Qualifications

Qualifications:

• Significant executive or senior leadership experience leading complex, multi-disciplinary service organizations.
• Demonstrated ability to translate organizational strategy into operational execution through effective planning, accountability systems, and cross-functional leadership.
• Strong systems-thinking and operational leadership skills, including experience designing operating models, improving workflows, and leading organizational change.
• Strong financial acumen, including experience with budgeting, fiscal stewardship, resource allocation, and operational performance management.
• Experience leading programs subject to government contracts, regulatory oversight, audit requirements, and complex compliance obligations.
• Proven ability to use data, performance measures, and continuous improvement methodologies to drive organizational performance and decision-making.
• Demonstrated success coaching, developing, and holding senior leaders accountable while fostering a high-performing, values-driven organizational culture.
• Excellent communication, collaboration, and relationship-building skills with the ability to engage effectively with executive leaders, employees, funders, community partners, government agencies, clients, and families.
• Ability to exercise sound judgment, navigate ambiguity, manage competing priorities, and make timely, well-informed decisions.
• Demonstrated commitment to delivering high-quality, client-centered, financially sustainable, and mission-aligned services.
• Ability to maintain confidentiality, act with integrity, and represent RMHS professionally with internal and external stakeholders.
• Strong proficiency with Microsoft Office and other technology tools that support executive-level operational leadership.

Key Capabilities

• Strategic execution
• Operational leadership
• Financial stewardship
• Systems thinking
• Leadership development
• Relationship management

Values

The COO is expected to model and advance RMHS' Code of Values:

• We Are Curious – Encourages learning, reflection, inquiry, and continuous improvement.
• We Are Persistent Allies – Supports clients, staff, leaders, and partners through consistent follow-through, advocacy, and problem-solving.
• We Are Respectful – Fosters a culture where every person is heard, valued, and treated with dignity.
• We Are Intentional – Designs and implements purposeful systems, strategies, and decisions with measurable goals.
• We Are Capable – Builds the tools, structures, relationships, and leadership capacity needed to maintain a healthy, effective, and values-driven organization.

Education and Experience

• Bachelor's degree in business administration, public administration, nonprofit management, health and human services, social work, public policy, or a related field required. A master's degree in business administration, public administration, nonprofit management, health administration, social work, public policy, or a related field is preferred.
• A minimum of 10 years of progressively responsible professional experience is required, including at least five years of senior leadership experience supervising experienced leaders and managing complex programs, services, or operations. Experience in Medicaid, long-term services and supports, disability services, behavioral health, human services, government-funded programs, nonprofit operations, or a similarly complex regulated service environment is strongly preferred.

Certificates, Licenses, and Registrations

• Valid driver's license and proof of insurance required.

Work Schedule

• This position requires a flexible executive-level work schedule based on organizational priorities, external obligations, crisis response, or major implementation efforts. While the Organization remains "remote-first", all departments work in a hybrid capacity conducive to the successful operations of RMHS.

Work Environment

• RMHS currently operates in a hybrid work environment. Regular in-person presence is expected to support executive leadership, program operations, staff engagement, funder relationships, and organizational needs. The working arrangement is subject to change based on business needs, service delivery requirements, and the external environment.
• The noise level in the work environment is usually quiet. This may change when traveling or attending community, funder, or program-related meetings.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; reach with hands and arms; stoop or kneel. The employee is occasionally required to sit and taste or smell. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Equipment Used

• Computer, printer/scanner/copier, telephone, smart phone, video conferencing platforms, and other standard office and technology systems.

Travel

• Regular local travel throughout the RMHS service area may be required to support programs, staff, community partnerships, funder relationships, and organizational initiatives.
• Occasional air and overnight travel may be required.

Rocky Mountain Human Services is an Equal Opportunity Employer and is committed to racial, ethnic and cultural diversity and the goals of the Americans with Disabilities Act.