Software Support Specialist

**Create the future of e-health together with us by becoming a Software Support Specialist I**At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes.**Your Contribution:*** Provide frontline technical support for the eMDs software suite by assisting healthcare professionals with questions, troubleshooting issues, and guiding them through software functionality.* Documents customer cases in the CRM system and follows the processes established for CRM use cases.* Analyzes and troubleshoots customer issues using approved tools and SQL scripts, provides recommendations, and resolves requests related to our software products.* Consults directly with customers via phone, chat, and email and documents interactions thoroughly and clearly using appropriate grammar and spelling.* Create knowledge base articles for the customer support site that highlight best practices and provide instructions on software functionality.* Must be able to set customer expectations and handle stressful situations when customers are frustrated or upset.* Responds to all customer requests for assistance in a timely manner that meets or exceeds the expected service level agreement for Customer Support.**Your Qualification:*** Minimum of one year’s customer service experience.* Must be available between the hours of 7AM – 7PM Central Time Monday through Friday. (Employees will be assigned an 8-hour shift between these hours.)* This position is an onsite, in-office role and requires employees to work from the office location during their assigned shift (Austin, Texas).* Familiarity with Electronic Health Record (EHR) systems is a plus.* Ability to thrive in a high call volume environment and multi-task in a fast-paced environment.* Ability to troubleshoot and use the tools available in the Windows operating systems to diagnose problems.* Ability to independently perform research using resources such as the internet and procedure manuals.**What you can expect from us:*** **Purpose**: Become a part of a significant initiative. At the intersection of healthcare and digital innovation, we are shaping the future of e-health.* **Equal Opportunity Employer:** At CGM, we value our team members and strive to create an environment where everyone has the opportunity to succeed.* **Career Opportunities**: We are offering a variety of internal career opportunities and numerous long-term perspectives.* **Security**: We offer a secure workplace in a crisis-proof market.* **All-round benefits package**: Medical, Dental and Vision as well as 401k with employer matching. Personal Time Off to promote work life balance.* **Work environment**: Modern workplaces, flexible working hours, hybrid work options and much more.**We create the future of e-health.** Join us in a cause that shapes the very future of hope and healing. At the powerful crossroads of healthcare and innovation, we are passionately building the next chapter of e-health—a revolution that saves lives, transforms care, and brings compassion into the digital age. Together, we can make a lasting difference. #J-18808-Ljbffr