Dental Patient Access Representative - Bilingual Preferred

Job Details Job Location:Portage, IN 46368 Summary/Objective The Patient Access Representative serves as the first point of contact for patients and plays a key role in creating a positive patient experience. This positionis responsible forscheduling appointments and ensuringaccuratepatient information is collected and documented. Patient Access Representatives work closely with clinical teams, Pre-Service Clearance, and Patient Service Representatives to ensure patients are scheduled appropriately, prepared for their visit, and informed of any requirements prior to approval. Essential Functions Answers incoming calls in a courteous and professional manner,identifiesthe reason for the call,and directs non-scheduling inquiries to theappropriate departmentto ensure a positive patient experience. When scheduling appointments, ask appropriate questions to determine patient needs, visit type, and provider preference.Scheduling appointmentsin accordance withscheduling guidelines and templates. Consistently follows HIPAA policies and procedures to protect patient confidentiality during all patient interactions. Accurately enters and updates patient demographics, insurance, and contact information at the time of scheduling. Provides patients with clear guidance on financial requirements for their visit, including insurance, sliding fee eligibility, and Medicaid enrollment,tohelp ensure access to affordable care. Ensures all patient questions are addressed before ending the call and provides clear next steps when needed. Educates patients on available services offered at NorthShore Health Centers. Attends required meetings and training sessions. Maintains a working knowledge of department policies, procedures, and scheduling guidelines. Assistswith rescheduling appointments as directed by the Senior Patient Access Representative or Patient Access Manager, ensuringtimelycommunication with patients. Contactspatients to schedule appointments based on self-scheduling requests. Supports scheduling of internal referrals. Executes other verbal or written specific assigned tasks, requiring similar or lesser skills and abilities, some which are continuing while others are occasional in nature. These essential functions are a summary of the primary duties and responsibilities of the position and are not intended to be a comprehensive listing of all duties and responsibilities. The position will include other duties as assigned and duties are subject to change at management's discretion. Competencies Planning and strategic foresight Responsible Decision Making Integrity and accountability Innovation and creativity Adaptive and flexible Leadership, teamwork, and conflict resolution Professionalism and work ethic Empathy Work Environment Work is performed in an office environment. Involves frequent personal and telephone contact with patients, physicians, and other healthcare personnel. Work may be stressful at times. Interaction with others is constant and interruptive. This role may be eligible for hybrid/remote opportunities, at the discretion of the Patient Access Manager. Travel Travel within Northshore locations will be rare for this position. Travel outside of Northshore locations will be rare for this position. Required Role Qualifications High School Diploma, Transcripts,or Equivalent Preferred Role Qualifications Associate’s Degree in Health Services, Healthcare Administration, or related field Two years of experience working within a healthcare setting Required Skills Ability to analyze situations and solve problems at strategic and tactical levels Excellent interpersonal and customer service skills Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors Practiced at organization and planning Employ Critical thinking and problem solving Maintains composure and operates with emotional intelligence Ethical reasoning and decision-making Strong attention to detail Receptive and responsive to feedback Excellent verbal and written communication skills Time management, prioritization, and sense of urgency Proficient with Microsoft Office Suite or related software #J-18808-Ljbffr Northshore Health Centers