Patient Financial Counselor

Job Description:

The Patient Financial Counselor supports patients in resolving their financial responsibility for hospital services by identifying appropriate payment options, assisting with public assistance programs, and ensuring accurate insurance verification. This role serves as a key resource for patients navigating complex financial and coverage matters while promoting a positive patient experience and timely account resolution.


Position located at: St. Mary Medical Center, Hobart, Indiana

Required Skills & Qualifications:

• Minimum of High School Diploma.
• Minimum of 2 years of customer service experience required.
• Prior experience in a hospital, physician office or healthcare setting preferred.
• Financial counseling, insurance verification or collections experience preferred.
• Knowledge of insurance benefits, eligibility verification, and pre-certification processes.
• Familiarity with Medicaid programs, Indiana preferred.
• Understanding of medical terminology, CPT and ICD coding preferred.
• Ability to effectively and compassionately communicate with patients regarding financial responsibilities, payment options and financial hardships.
• Strong interpersonal and customer service skills.
• Bilingual (Spanish) skills preferred.
• Proficiency in Microsoft Office (Outlook, Word, Excel).
• Numeric aptitude and proficiency with a 10 key calculator.
• Typing speeds of at least 35 WPM with accuracy.
• Ability to work independently while contributing to a team oriented environment.
• Strong organizational and multitasking skills.
• Comfortable working in a fast paced, deadline driven healthcare environment.
• Complete Indiana Certified Navigator training and certification within 6 months of hire and maintain active certification through annual renewal and continuing educational requirements.

Your Extraordinary Career Starts Here

We invite you to join our team of professionals where your unique talents will be well utilized in a work environment that promotes your further growth and development. In return for your valuable service and contributions, Powers Health offers a competitive wage and benefits package along with the necessary tools, resources, and mentoring opportunities to support your career advancement goals.

Our comprehensive benefits program includes, but is not limited to:

• Medical, dental and vision coverage
• Wellness program, including free screenings
• Healthcare and Dependent Care Spending Accounts (HSA)
• Retirement savings plan
• Life insurance
• Disability income protection
• Employee Assistance Program (EAP)
• Fitness center discount program
• Tuition assistance and career development
• Paid Time Off (PTO)
• Reward and recognition programs

Join our team of healthcare professionals at Powers Health. Apply today!